loanDepot

loanDepot User Reviews

2.3 reviews

36% recommended

Customer Service Rating

Knowledge
2.7
Level of service
2.5
Professionalism
2.6
Responsiveness
2.5
6 out of 11 rates honored

Consumer Reviews

(11 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
2
2
0
0
7

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 11 Reviews

luckyducky
San Diego, CA

9/28/2015

Lowered are rate at no cost to us with $ back!

We originally refinanced with Loan Depot about 2-3 years ago. When the rates went down they contacted us with a great offer. They lowered our rate at no cost to us, our mortgage will be paid off sooner, and we even received money back at closing because the closing cost credits were higher than the ... show more

loanDepot replied to this:
"We deeply regret that your loan experience in our Servicing area was anything less than satisfactory. Concerns like yours are taken very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

DebA
California, United States

10/21/2014

Great to work with!

The Mortgage Banker at LoanDepot has been great to work with. He is very on top of things. This is the second time I have worked with LoanDepot and I would HIGHLY recommend them for your home purchase or refi.

loanDepot replied to this:
" Thank you for letting us know anout your experience. We are truly humbled by your kind words. Thank you for yoru business and we look forward to a long last business relationship. Congrats on your new loan! "
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Robert Kramer
Ohio

6/19/2017

Excellent service, I should have done my homework.

From reading the Loandepot reviews you will see that your experience will either be horrible or wonderful. I think the difference depends on which individuals you will be working with at Loandepot. I feel very fortunate to have had Amir Zandifar and Steve Poltl handle the refinance of my vacation re... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Woody20164
VA

12/10/2016

Mostly happy

Working with LoanDepot was pretty easy. I'm a very busy person and I didn't have to take any time out of my schedule to refinance my home. They emailed me the documents, things were signed via the internet. Most delays were caused by my lack of availability, not theirs. About 9 months after I refina... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Nicole
California

6/7/2017

Untrue Promises

We went through the entire refinance process only to have to call it off at the end. We had specifically asked about certain fees and were told that we would not have to pay them only to find out after signing all of the paperwork that they wanted to add those fees to the cost of the loan. We made... show more

Knowledge
1.0
Level of service
1.0
Professionalism
3.0
Responsiveness
2.0
Rates honored:
No
Would recommend:
No

JPerrigo
fl

1/6/2017

the worse

more the 3 months to close a loan and now I lot my interest rates, upper management dont care and not interested

loanDepot replied to this:
"We are very sorry to hear about your loan experience. We take this feedback very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187."
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No

Leonardo
Florida

12/28/2016

Very dishonest and unprofessional people

They waited two months until the very time of closing to change the terms and interest rate on my loan, putting me at disadvantage to negotiate and pressuring me to make last minute decisions. They never honored my locked rate, never gave me a closing date, and kept blaming one another as answers to... show more

loanDepot replied to this:
"We deeply regret that your experience was anything less than satisfactory. We take this very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187."
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No

Angel
NJ

11/7/2016

Uninformed and rude. The worst experience ever!

Spoke with a Mortgage Lender named Shawn Robinson about a possible refi-cash out loan and it was all a waste of time and maybe a sham. This guy was full of himself and offered did demonstrate any customer service skills or knowledge of the Mortgage Loan process. After I gave him my personal informat... show more

loanDepot replied to this:
"We deeply regret that your loan experience in our Servicing area was anything less than satisfactory. Concerns like yours are taken very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187."
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No

SAM
Cary NC

11/7/2016

Deceptive Practices

Loan Depo's so called lisenced brokers are deceptive and fraudulent. They will force you to pull your credit score and then give you a rate with huge fees. Despite your telling them that you were getting a no better rate they would Luke to you and pull your score that damages your score. I will... show more

loanDepot replied to this:
"We deeply regret that your loan experience in our Servicing area was anything less than satisfactory. Concerns like yours are taken very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187."
Knowledge
2.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
No
Would recommend:
No

Mike B
Washington dc

9/23/2016

Bad

They were very condescending. Asked me how I can know how much I am paying now if I do not tell him the amount I am paying now. Leave that part to me. Thanks

loanDepot replied to this:
"We deeply regret that your experience was anything less than satisfactory. Concerns like yours are taken very seriously and we would like the oppurtunity to address them. Please contact our Customer Care department at 888-337-6888 ext. 4187."
Knowledge
3.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
Yes
Would recommend:
No