Quicken Loans Inc

Quicken Loans Inc User Reviews

4.9 reviews

99% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
2125 out of 2144 rates honored

Consumer Reviews

(2144 reviews)
5 Star
4 Star
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2 Star
1 Star
2027
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 2144 Reviews

Kelly
NC

3/23/2019

Wonderful experience

Honestly, quicken loans made everything so easy and smooth. Every person I dealt with was so helpful and spoke to me like they really cared. I was able to get out of a non-fixed rate loan into a fixed rate loan which will make a huge difference or my family. I am so thankful and would highly recomme... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Rob Phelps
ID

3/13/2019

Quicken Loans Rocks!

Quicken Loans got me out of a toxic mortgage in 2004-2005 and I have been with them ever since. They're the only mortgage company that I've see who will review your mortgage to improve your mortgage, reduce debt and save money.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Chris Thiemann
Missouri

3/13/2019

Outstanding Service!

The entire process went extremely well, very easy, quick, and all of the staff we’re extremely helpful, polite and professional. I would highly recommend Quicken Loans. Thank you! Quicken Loans Staff!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Audrey
Middletown, NJ

3/13/2019

Great Experience!

The entire process from start to finish went smooth. Thank you to John Lewis and his team! Highly recommend!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Derek
Arizona

3/12/2019

Great Transaction

Over the top ease of the whole process from start to finish. Couldn't ask for an easier solution. Over communication, top of the line customer service. My Banker Kevin was the best.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Fordice’s
Indiana

3/12/2019

Great experience!

Very quick and easy process. Took very little of my time and came to my house for closing.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Dion
Lacey, WA

3/12/2019

Flawless process

I recommend this company. Staff was ready to answer any questions and made the process quick and painless.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Taylor's
Turtletown, TN

3/12/2019

Quicken is Awesome! Very Impressed!

Absolutely the best experience! We did a Refinance on our house. Very Professional team that we had the pleasure of working with. Great customer service and support. User friendly website. We were very impressed with Quicken/Rocket Mortgage. My banker Jeff Krinsky and also Marvin Alkasmikha and a f... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ruby W
Texas

3/11/2019

Great experience

Our loan went through quickly and we are very happy. Claire was very pleasant and informative. I would recommend Quicken Loans to anyone looking for a fast , efficient, caring loan company. They were great!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Mike C
TX

3/11/2019

Another Great Experience!

Have Been with Quicken for 10 yrs now and never had an Issue they made this 2nd Refinance a breeze.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes