Better

Better User Reviews

4.3 reviews

82% recommended

Customer Service Rating

Knowledge
4.3
Level of service
4.3
Professionalism
4.5
Responsiveness
4.4
119 out of 138 rates honored

Consumer Reviews

(138 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
108
5
2
2
21

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 138 Reviews

Joe
Norwalk, IA

4/19/2019

Great Customer Service & Fast Refinance

Better's price guarantee is the real deal - they matched the best rate I got in an estimate from another lender, but they also came through with $1000 lower closing costs! The refinance process took about 3 weeks from rate lock all the way through signing closing paperwork. Their online platform is ... show more

Better replied to this:
"Hi Joe! We love a review that highlights all the points that we strive for when we are serving our customers. We are glad that you enjoyed your experience with us and hope to work with you again! Sincerely, the Better.com Team."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Hamed
Kirkland

4/4/2019

Great experience

They had a very good rate and low cost with great team. It will be my first choice for refinancing or purchasing.

Better replied to this:
"Hi Hamed, I’m glad you enjoyed loaning/refinancing with Better. Feedback such as yours is appreciated as we work to remove old mortgage processes. Thank you again for working with Better. Sincerely, Megan Bellingham (Head of Mortgage Operations)"
Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jeni R
Arizona

3/28/2019

Excellent people and overall experience!

Every employee I dealt with was extremely friendly and helpful! The process was extremely quick! And, I received an amazing rate! Thanks to my whole team!

Better replied to this:
"Hi Jeni, I am thrilled to hear you enjoyed your Better experience, from our competitive rates to our dedicated customer service. Thank you for choosing Better, and we hope to work with you again in the future! Sincerely, Megan Bellingham (Head of Mortgage Operations)"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

JosephL
GA

3/7/2019

Great Customer Service

Have a great experience with the Better Mortgage team. From the purchase manager, to loan ranger to closing team. One of the best rate in the market.

Better replied to this:
"“Hi JosephL, I am thrilled to hear you enjoyed your Better experience, from our competitive rates to our dedicated customer service. Thank you for choosing Better, and we hope to work with you again in the future! Sincerely, Megan Bellingham (Head of Mortgage Operations).”"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Amy B.
Chicagoland Area

3/4/2019

Great people & web-site! I'd highly recommend!!

I found these guys through bankrate.com and they were outstanding. Hands down the quickest, most painless closing of my life. Every single company rep was very responsive and knowledgeable. I found their web-site extremely user friendly. From my first communication to close, it was 18 calendar d... show more

Better replied to this:
"“Hi Amy B, I’m excited to hear you are happy with your experience with Better. We take pride in our customers benefiting from our online tools and quality loans. Thank you for your feedback. Sincerely, Megan Bellingham (Head of Mortgage Operations).”"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Sarah R
Florida

3/2/2019

Very Responsive and Fast!

Everyone I worked with at Better Mortgage was very responsive and proactive in helping us refinance our house. They got us to closing in less than a month. Their online interface was really easy to use. I appreciated not having to print out loads of documents and then scan them back in after sign... show more

Better replied to this:
"“Hi Sarah R, I’m glad you enjoyed refinancing with Better. Feedback such as yours is appreciated as we work to remove old mortgage processes. Thank you again for working with Better. Sincerely, Megan Bellingham (Head of Mortgage Operations).”"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Marcos
San Diego, CA

2/19/2019

Better Mortgage Truly Is Better

I was shopping for a loan to refinance my condo and Better Mortgage reached out stating that they could match and beat the best offer that I currently had. I was hesitant at first since the offer from Better Mortgage sounded too good to be true but I am glad I picked them. The whole online process w... show more

Better replied to this:
"Hi Marcos, I’m glad you enjoyed loaning/refinancing with Better. Feedback such as yours is appreciated as we work to remove old mortgage processes. Thank you again for working with Better. Sincerely, Megan Bellingham (Head of Mortgage Operations)."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Vijay G
NJ

2/19/2019

Better in every way

Working with Better Mortgage was great and they have simplified the process for mortgage with technology and better service. Rates, Fees and requirements were transparent and better.com displayed updated info as new info was provided/identified. They helped to select the best mortgage based on the n... show more

Better replied to this:
"Hi Vijay, I am happy to hear your Better experience was enjoyable. I’m glad you found Better’s digital application useful, making your mortgage process both fast and transparent. Best of luck in your new home. Sincerely, Megan Bellingham (Head of Mortgage Operations)"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kevin P
PA

2/16/2019

Like the Streamlined Process

I definitely liked the streamlined process of submitting things to them through their website and things were processed very timely once I submitted them. Overall, it was a great experience and they had the best rates. The only complaint that I had was that they seemed to ask for some unnecessary t... show more

Better replied to this:
"Hi Kevin, I’m excited to hear you are happy with your experience with Better. We take pride in our customers benefiting from our online tools and quality loans. Thank you for your feedback. Sincerely, Megan Bellingham (Head of Mortgage Operations)."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

David Manuel
Los Angeles, CA

2/10/2019

The Digital Loan Experience I'd Hoped For

Better's fees and pricing were better than the local quotes and the best that I could find. The online system for managing tasks was very helpful to keep track of what I needed to provide and what they were waiting on (although it seems like there's a delay before notifications are emailed, so I'd s... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes