AimLoan

AimLoan User Reviews

4.5 reviews

86% recommended

Customer Service Rating

Knowledge
4.5
Level of service
4.5
Professionalism
4.6
Responsiveness
4.5
139 out of 150 rates honored

Consumer Reviews

(150 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
128
3
1
5
13

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 150 Reviews

Leon
Aurora, CO

10/3/2019

Fantastic experience and GREAT communication!

Expect a great communication from AIM Loan every step of the way. My loan originator, Irma Econom, was in touch with me frequently from day one all the way until after closing. I've got the best rate on the market, incredible level of customer service and saved more than $200/month. Thank you, AIM... show more

AimLoan replied to this:
"Thank you for taking the time to share your experience as it helps others in the decision making process."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

ABB
NH

10/1/2019

Easy, straightforward, great choice.

Found on bankrate, new to us but from the beginning a wonderful choice. Transparent, wonderful communication, although completely an online experience we felt we had personal and available contacts throughout. The final at home closing had a minor timing glitch and is worth confirming, but this was ... show more

AimLoan replied to this:
"Thank you very much for choosing to share your experience! Your recommendation and kind words are truly appreciated."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Kyounghee
Beaverton, OR

7/16/2019

Peaceful Process.

Thankful to Aimloan for their help through my loan process and it was a peaceful process I have never had before this experience. If I have to refinance or buy another house, I'll contact Aimloan again. Also, I'm willing to refer Aimloan to my friends.

AimLoan replied to this:
"Completing a mortgage loan can be very stressful. We’re glad the process was “peaceful” for you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Robin
California

5/14/2019

Go Robert!

Go Robert! 8 STARS!

AimLoan replied to this:
"Thank you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Brian C
San Antonio

4/24/2019

A Great direct lender!

Closed two days early. So Dominique and team did a great job!

AimLoan replied to this:
"Thank you, Brian for taking your time to share your review."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jack
Houston TX

4/16/2019

Great Loan Experience

The process was fast and easy.

AimLoan replied to this:
"Thank you for your review."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jody
Overland Park, KS

4/16/2019

GREAT for investment property loans

Very friendly, proactive employees (Shana and Nikki) that helped insure the process was smoothly progressed in a timely fashion. Your rates aver VERY competitive for an investment property. We will definitely be using you on future transactions. Thanks!

AimLoan replied to this:
"Thank you for your feedback. We hope that you're a customer for many years to come."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Cindy F
Spokane Valley, WA

4/16/2019

Outstanding service and rates

I value the fact that AIM is a direct lender, not a loan broker. I dealt with Kendall and Heather – both were extremely responsive, friendly, and knowledgeable. If you are a veteran and use a VA loan, these folks are extremely verse in VA requirements and able to assist with any questions or iss... show more

AimLoan replied to this:
"Thank you for serving our Country!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Cindy
Fairhaven MA

3/23/2019

Excellent Service

The entire team was prompt, friendly and very professional. A special shout-out to Sachiko who was always available to answer questions and keep the process moving along. The whole process was seamless.

AimLoan replied to this:
"Thank you for sharing your loan experience. Especially you kind words about Sachiko."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jason
FL

3/22/2019

AIM Is Exceptional

I’ve been to quite a few closings – Aim should be teaching other lenders how to do closings. If interest rates drop enough and the numbers make sense, Shana can start on another Refi. I can’t thank Shana, Miranda, and the other team members enough. Thanks again!!

AimLoan replied to this:
"Thank you for taking your time to share your experience. It means a great deal to us to know we are proving excellent customer service."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes