AimLoan User Reviews

4.5 reviews
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86% recommended

Customer Service Rating

Knowledge
4.5
Level of service
4.5
Professionalism
4.6
Responsiveness
4.5
144 out of 156 rates honored

Consumer Reviews

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(156 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
133
3
1
5
14

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 156 Reviews
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Andrew S
Grosse Pointe, MI

3/20/2020

Quick and Successful Refinance!

“Always willing to talk through questions and not pushy. Kourtney was great. I never felt left hanging or ignored. Process was easy and email updates were excellent. Andrea replies to my daily emails and always sent information on a timely front. I saved thousands over competitors without endless ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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David
WV

1/24/2020

Great Overall Process

All associates were very polite and personable. All were also willing to listen to what I wanted and needed and were able to promptly make useful suggestions and changes that needed to be made. Oh, and Great Rates!!!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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John A.
Modesto, CA

1/9/2020

No unpleasant surprises

I went with AimLoan because they offered the lowest rate. The whole process went smoothly and was completed within a month, and closing costs were very reasonable. Email communication was prompt and helpful, and there were no unpleasant surprises along the way. It was a pleasure doing business wi...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Tim M.
Phoenix, Arizona

12/24/2019

Great rate! Great customer service

“The rate and fees were the lowest I could find anywhere. The customer service and loan department were very friendly and answered all my questions.”

AimLoan replied to this:
"We're glad that we were able to provide you with the lowest cost mortgage while providing excellent customer service."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Diana T
NV

12/2/2019

Great experience!

“Betty and Bree were professional and efficient. Loan quote and loan estimate were pennies apart. That was not our experience with other lenders where the loan quote was no where near the loan estimate. You know what your getting with Aimloan.com. Would highly recommend Aimloan.com and Bett...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Leon
Aurora, CO

10/3/2019

Fantastic experience and GREAT communication!

Expect a great communication from AIM Loan every step of the way. My loan originator, Irma Econom, was in touch with me frequently from day one all the way until after closing. I've got the best rate on the market, incredible level of customer service and saved more than $200/month. Thank you, AIM...

AimLoan replied to this:
"Thank you for taking the time to share your experience as it helps others in the decision making process."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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ABB
NH

10/1/2019

Easy, straightforward, great choice.

Found on bankrate, new to us but from the beginning a wonderful choice. Transparent, wonderful communication, although completely an online experience we felt we had personal and available contacts throughout. The final at home closing had a minor timing glitch and is worth confirming, but this was ...

AimLoan replied to this:
"Thank you very much for choosing to share your experience! Your recommendation and kind words are truly appreciated."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kyounghee
Beaverton, OR

7/16/2019

Peaceful Process.

Thankful to Aimloan for their help through my loan process and it was a peaceful process I have never had before this experience. If I have to refinance or buy another house, I'll contact Aimloan again. Also, I'm willing to refer Aimloan to my friends.

AimLoan replied to this:
"Completing a mortgage loan can be very stressful. We’re glad the process was “peaceful” for you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
4.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Robin
California

5/14/2019

Go Robert!

Go Robert! 8 STARS!

AimLoan replied to this:
"Thank you!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Brian C
San Antonio

4/24/2019

A Great direct lender!

Closed two days early. So Dominique and team did a great job!

AimLoan replied to this:
"Thank you, Brian for taking your time to share your review."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes