Pentagon Federal Credit Union Mortgage Reviews & Ratings - Bankrate.com
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3.7
6 Reviews
67%
recommend
  • Professionalism
    3.7
  • Knowledge
    3.7
  • Responsiveness
    3.7
  • Level of Service
    3.7
  • 4 out of 6 rates honored.
    67%
Consumer Reviews
Excellent
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Had a HELOC and car loan--HELOC has been paid off. Their website is easy to use and their customer service reps are actually available when I have a question. more
By Jobie (Hot Springs, AR, United States)
Reviewed on: 6/27/2014 2:15:23 PM
Since someone raccommended I keep always using!!!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
This is my second home and my second car in three years period! Great service and always answer the phone. They work directly with you. I have a really good experience with them. The service is really fast! more
By Marce418 (Hasbrouck Heights, NJ, United States)
Reviewed on: 9/25/2014 2:06:17 PM
Great Service
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Penfed delivered on the rate and term and the loan closed early. I am really pleased and would recommend them. more
By Jim62 (Yucca Valley, CA, United States)
Reviewed on: 5/16/2015 10:57:17 AM
Best rates, that's it
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Closed within the lock period. Due to their low rates, they are overwhelmed with work. Just do your part: know how much you can borrow, provide timely the requested paperwork and do not expect the loan officer would pull a rabbit out of his hat. more
By BostonDragon (Massachusetts, United States)
Reviewed on: 6/29/2015 9:51:45 AM
Horrible Experience and $743 poorer
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
no
no
I filed an application with them for a 2nd time for mortgage. They already had an appraisal. They told me we will have an answer for you in two weeks since we have a valid appraisal. After six weeks and three different processors we decided to not work with their incompetence. Instead of an apology they charged my credit card $743 for the previlage of being put on permenant hold. I will be asking a court for a refund and filing with the regulatory body governing them. This entity is horrible in customer service, I had to leave message after message and no call backs. All they are after is to collect $743 from you folks and nothing else. They also doctored their documents to show that we were approved on the they I told them that we will not be working with them anymore. more
By Kurt (California)
Reviewed on: 8/16/2016 1:36:19 PM
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