Pentagon Federal Credit Union Mortgage Reviews & Ratings - Bankrate.com
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4.2
5 Reviews
80%
recommend
  • Professionalism
    4.2
  • Knowledge
    4.2
  • Responsiveness
    4.2
  • Level of Service
    4.2
  • 4 out of 5 rates honored.
    80%
Consumer Reviews
Excellent
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Had a HELOC and car loan--HELOC has been paid off. Their website is easy to use and their customer service reps are actually available when I have a question. more
By Jobie (Hot Springs, AR, United States)
Reviewed on: 6/27/2014 2:15:23 PM
Since someone raccommended I keep always using!!!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
This is my second home and my second car in three years period! Great service and always answer the phone. They work directly with you. I have a really good experience with them. The service is really fast! more
By Marce418 (Hasbrouck Heights, NJ, United States)
Reviewed on: 9/25/2014 2:06:17 PM
Great Service
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Penfed delivered on the rate and term and the loan closed early. I am really pleased and would recommend them. more
By Jim62 (Yucca Valley, CA, United States)
Reviewed on: 5/16/2015 10:57:17 AM
Best rates, that's it
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Closed within the lock period. Due to their low rates, they are overwhelmed with work. Just do your part: know how much you can borrow, provide timely the requested paperwork and do not expect the loan officer would pull a rabbit out of his hat. more
By BostonDragon (Massachusetts, United States)
Reviewed on: 6/29/2015 9:51:45 AM
Horrible Experience and $743 poorer
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
no
no
I filed an application with them for a 2nd time for mortgage. They already had an appraisal. They told me we will have an answer for you in two weeks since we have a valid appraisal. After six weeks and three different processors we decided to not work with their incompetence. Instead of an apology they charged my credit card $743 for the previlage of being put on permenant hold. I will be asking a court for a refund and filing with the regulatory body governing them. This entity is horrible in customer service, I had to leave message after message and no call backs. All they are after is to collect $743 from you folks and nothing else. They also doctored their documents to show that we were approved on the they I told them that we will not be working with them anymore. more
By Kurt (California)
Reviewed on: 8/16/2016 1:36:19 PM
Official reply from
Thank you very much for the feedback provided on your recent mortgage experience with PenFed Credit Union. We are aware that an experience like this can be disappointing, and we are very sorry that we let you down. Please accept our apology for the difficulty you encountered while attempting to contact your mortgage representative about your mortgage application. Frequent updates are essential to the timely completion of this process, and we apologize for the quality of communication you received. Contact with PenFed representatives should always be professional and instill confidence. Third Party Costs are the responsibility of the applicant, as stated in a disclosure provided at the time of application. We regret that this experience left you with an unfavorable impression of the credit union. Your trust in our ability to meet your financial needs and provide you with the best member service is very importance to us.
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