Had a HELOC and car loan--HELOC has been paid off. Their website is easy to
use and their customer service reps are actually available when I have a question.
This is my second home and my second car in three years period! Great service
and always answer the phone. They work directly with you. I have a really good experience with them. The service is really fast!
Penfed delivered on the rate and term and the loan closed early. I am really
pleased and would recommend them.
Closed within the lock period. Due to their low rates, they are overwhelmed with work.
Just do your part: know how much you can borrow, provide timely the requested paperwork and do not expect the loan officer would pull a rabbit out of his hat.
First mortgage was great, six years later (2012) we moved and decided to go with
PenFed again.......................huge mistake. After our PenFed loan officer missed our third closing date we dropped them and swore we would never do business with them again. They claimed that they could not finance our rural property which they had all of this info. in front of them for months. Couldn't have told us this prior to first closing date?? I assume the reason I'm seeing so much advertising is because they have lost so many former/perspective customers and they all run to Yelp! Use your local bank or credit union and you'll actually close........on time!