Had a HELOC and car loan--HELOC has been paid off. Their website is easy to
use and their customer service reps are actually available when I have a question.
This is my second home and my second car in three years period! Great service
and always answer the phone. They work directly with you. I have a really good experience with them. The service is really fast!
Penfed delivered on the rate and term and the loan closed early. I am really
pleased and would recommend them.
Closed within the lock period. Due to their low rates, they are overwhelmed with work.
Just do your part: know how much you can borrow, provide timely the requested paperwork and do not expect the loan officer would pull a rabbit out of his hat.
I filed an application with them for a 2nd time for mortgage. They already had
an appraisal. They told me we will have an answer for you in two weeks since we have a valid appraisal. After six weeks and three different processors we decided to not work with their incompetence. Instead of an apology they charged my credit card $743 for the previlage of being put on permenant hold. I will be asking a court for a refund and filing with the regulatory body governing them. This entity is horrible in customer service, I had to leave message after message and no call backs. All they are after is to collect $743 from you folks and nothing else. They also doctored their documents to show that we were approved on the they I told them that we will not be working with them anymore.