Home insurance policies are long, complicated and written in legalese. But it can really pay to know what's in yours and how it works.
"Insurance is a complex product and there's no harm and no shame in not fully understanding it," says Alessandro Iuppa, former president of the National Association of Insurance Commissioners. "Most people don't read a policy until they've had a claim denied, and that's too late."
Finding an insurer
Get recommendations from friends, relatives, co-workers or other people you trust. Be sure to check out the companies.
If your state keeps information, complaints or complaint ratios, weigh that too. You can find information about how to contact your state insurance office at www.naic.org. Make sure the company is on strong financial ground so it will be there if you have to file a claim. Check its ranking with A.M. Best Company.
You want to be sure that if you had a total loss of your home tomorrow, your homeowners insurance policy would pay enough to build the exact same house in the same spot.
Don't just focus on what you paid for the home. You want enough insurance to replace it, right down to that funky wallpaper.
"It's common sense, but it's not what people think about," says Tena B. Crews, associate director of technology pedagogy at the University of South Carolina and author of "Fundamentals of Insurance."
You also want to consider how home values and construction costs in your area would affect you if you needed to rebuild.
"If you're living in a community or area where values have been skyrocketing, you want to be sure you have a replacement policy that will provide sufficient resources to rebuild," says Iuppa.
If you've made any renovations, talk to your agent. Find out what he or she needs to document the changes and the value you've added to your home.
After a loss, if you want the insurance company to reimburse you for the cost of a new version of your possessions, then you want replacement value insurance for your belongings. In other words, the company pays you to replace what was lost.
But you might have to request it because not all policies have replacement value as the default coverage. Beware of policies that promise "fair market" or "cash value." That means the company will give you the current value of the item, which will include wear and tear and depreciation. It also can make more work for you during a claim, since you have to substantiate not only the fact that you owned the article, but also what it was worth when you lost it.
It also pays to ask how your company handles claims with replacement value insurance. Some firms want you to purchase the new item and show a receipt before reimbursement. If that's the case, how much time do you have? (If you're living in a motel room while you rebuild the house, you may not want to replace the giant entertainment system right away.) And if you decide not to replace the item at all (you never really liked Aunt Minnie's green frog vase), how will the company reimburse you?