banking

6 misconceptions about credit unions

Credit Union »

Credit unions aren't high-tech
Banks offer advanced technology © Alberto Zornetta/Shutterstock.com

Credit unions aren't high-tech

If you believe that credit unions may not be as cutting edge as banks with online and mobile banking, you're probably not alone, says Terry Redding, a vice president at CFI Group, a research firm in Ann Arbor, Michigan, that studies consumer sentiment.

"Credit unions have been slow to jump on the bandwagon to aggressively promote their online and mobile offerings," Redding says. "This applies to both recruiting new members and in promoting the features and benefits to their existing members."

While Redding expects credit unions to promote technology more aggressively, it's not necessarily true that there's a technology gap.

In fact, a 2015 CFI satisfaction index indicated that credit union members were highly satisfied with their financial institutions and their banking technology. Banks scored a 79 out of 100 in customer experience versus 87 out of 100 for credit unions.

SEARCH RATES: Find the best credit union checking at Bankrate.com now.

advertisement

Show Bankrate's community sharing policy
          Connect with us
advertisement
advertisement

Ask Dr. Don

Use bonds for school, avoid tax?

Dear Dr. Don, This is a bad news, good news situation that I'm asking about. I just received several Series EE and Series I savings bonds. I am the so-called payable-on-death beneficiary on the bonds. My mom, who purchased... Read more

advertisement

Connect with us