Ally Bank
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PHH Mortgage
PHH Mortgage’s customer service appears to be a mixed bag, having had its fair share of press for subpar servicing practices and a below-average J.D. Power customer satisfaction rating, but high marks on sites like Trustpilot. The lender might have more flexibility compared to others in terms of qualifying borrowers, and it has several affiliate partnerships that could save you money on homeowners insurance and other policies.
Bankrate scores are objectively determined by our editorial team. Our scoring formula weighs several factors consumers should consider when choosing financial products and services.
Star ranking and total number reflects the lifetime customer reviews received while this lender has been an advertiser on Bankrate.
To help serve you with relevant information, the customer reviews shown are limited to only those that this advertiser has received during the past 12 months.
Loans offered
Conventional, jumbo, FHA, VA, refinancing and more
Min. credit score required
Undisclosed
Nationwide availability
All U.S. states
Min. down payment
3% for conventional loans, 3.5% for FHA loans, none for VA loans
PHH Mortgage
3.7
Bankrate Score
Loans offered
Conventional, jumbo, FHA, VA, refinancing and more
Nationwide Availability
All U.S. states
Min. credit score required
Undisclosed
PHH Mortgage is a non-bank lender providing home loans since 1984. Today, PHH is a subsidiary of Ocwen Financial Corp, offering conventional, FHA and VA loans and refinancing. Borrowers can typically get preapproved in one business day, according to the lender's website, and those without a credit history might also be eligible to use other sources, such as a history of on-time bill payments, to verify creditworthiness. The lender continues to struggle with customer satisfaction, however — it ranked next to last in J.D. Power’s latest survey of mortgage servicers.
Traditional mortgage options plus investment and vacation property financing
Website offers helpful resources like calculators, checklists and educational articles
No branch locations
No home equity products or USDA loans
PHH Mortgage’s customer service appears to be a mixed bag, having had its fair share of press for subpar servicing practices and a below-average J.D. Power customer satisfaction rating, but high marks on sites like Trustpilot. The lender might have more flexibility compared to others in terms of qualifying borrowers, and it has several affiliate partnerships that could save you money on homeowners insurance and other policies.
PHH Mortgage doesn’t display mortgage rates or fees for any of its loans on its website. If you want to learn more about rates, you can call the lender or fill out a form online to start the preapproval process.
You can work with PHH Mortgage on a home loan no matter where you live in the U.S., assuming you’re eligible based on the lender’s underwriting criteria. Your options include conventional, FHA and VA loans, along with rental property solutions. The lender doesn’t offer USDA loans or home equity products.
PHH Mortgage has been around for more than 30 years. It has an A rating from the Better Business Bureau (most complaints seem to center around customer service) and an “Excellent” rating on Trustpilot. You can get the home loan process with PHH Mortgage started online, but the lender doesn’t offer any way to get preapproved or apply online without first speaking to a loan officer. You’ll need to fill out an online form detailing the loan you’re looking for, then wait for a loan officer to call you. The lender does, however, offer an online chat feature and mortgage calculator that you can use to estimate your payments.
You can apply for a mortgage with PHH Mortgage online or by phone at 800-210-8849. Here are some tips to prepare for the process:
PHH Mortgage offers both rate-and-term and cash-out refinancing options. The lender doesn’t display refinance rates or fees online, however. To learn more about the rate you could qualify for and the costs you’ll pay, you’ll need to start the application process online or contact a loan officer directly.
PHH Mortgage
Rating: 3.7 stars out of 5
3.7
Bankrate Score
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Loans offered Conventional, jumbo, FHA, VA, refinancing and more |
Loans offered Conventional, jumbo, FHA, refinancing and more |
Loans offered Conventional, jumbo, FHA, VA, USDA, refinancing and more |
Min. credit score required Undisclosed |
Min. credit score required 620 for conventional loans, 500 for FHA loans |
Min. credit score required 620 for conventional loans, 580 for FHA loans, 580 for VA loans |
Down payment 3% for conventional loans, 3.5% for FHA loans, none for VA loans |
Down payment 3% for conventional loans, 3.5% for FHA loans |
Down payment 3% for conventional loans, 3.5% for FHA loans, none for VA loans and USDA loans |
Nationwide availability All U.S. states |
Nationwide availability Available in all U.S. states except Texas |
Nationwide availability All U.S. states |
3.0
2 ratings
This lender has 2 recent reviews.
50% of customers would recommend this lender.
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To help serve you with relevant information, the consumer reviews shown below are limited to only those that this advertiser has received during the past 12 months.
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?
Rates and terms of loan honored?
Closed mortgage with this lender?
Closed on time?
Would you recommend this lender?