eRates Mortgage

NMLS: 1071
State License: MC-1772
4.3 out of 5

83% recommended

eRates Mortgage is one of the fastest growing direct to consumer mortgage companies in the country.

  • Purchase
  • Refinance
  • Low cost options

Customer Service Rating

Knowledge
4.4
Level of service
4.3
Professionalism
4.4
Responsiveness
4.4
227 out of 264 rates honored

Consumer Reviews

(264 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
209
10
1
3
41

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 264 Reviews

Fab
Rio de Janeiro, Brazil

6/12/2018

Very lear guidelines and fast approval. Thanks !!!

Brent and Judy did a great job in getting my loan approved. They responded to my inquiries very fast. Usually I got responses to my questions by e-mail within 10 minutes throughout the process. My situation is not the most simple since I am working in a foreign country and paid in a foreign currenc... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Roger Green
Spring Hill, TN

5/4/2018

Very Professional and Helpful

I was a little nervous about refinancing because I knew our credit wasn't so good the last couple of years. It's been improving but I was still nervous about combining a 1st and 2nd mortgage. Julia and Sally both were very helpful and supportive all throughout the process and I'm glad we were able... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Martijn van Overbeek
Chapel Hill, NC

4/19/2018

Great experience

I am a first time home owner and had no experience with buying a house. Initially I worked with a local mortgage broker, but once I gained experience I came to the realization that there are only so many variables. I decided to go to bankrate.com and found erates mortgage. Their rates were great. Wo... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Josh Scott
Boise, ID

4/3/2018

2nd time - Great as the First

Just completed our second loan with eRates. You can't beat the low cost and the easy process. Highly recommended!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kevin
Southern California

3/27/2018

Fantastic Experience

I have been in the housing market for 2 years and I had a fantastic experience with eRates Mortgage. Most recently, I worked with Brent Englehart and he has been patient, professional, and courteous in answering all of my questions. eRates had the best rates I was able to find, although oddly en... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kate
Seattle

3/19/2018

Great communication!

Lydia and Leonard did an excellent job on my refi! They were professional, courtesy and most importantly they were quick to respond to all my emails and phone calls. Closing costs were the lowest I could find which means more money in my pocket :)

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

K Koumas
West Hills CA

3/11/2018

Great Loan

We got a great loan that was .5 point lower than the conventional routes we entertained. Competitors put the scare into us saying they will probably not honor it in the end. Well in the end we got it all and in about 30 days. The experience was what i expected. Jeff DaCosta was exceptionally help... show more

Knowledge
5.0
Level of service
4.0
Professionalism
5.0
Responsiveness
3.0
Rates honored:
Yes
Would recommend:
Yes

Josh Scott
Boise, ID

2/23/2018

We're Happy Return Customers

This is the second time we've used eRates. It's so easy to do everything online and you save big with no loan fees and no points, etc.

Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Bitcoin Boss
Georgia

1/23/2018

Great people.

My loan officers were Dennis and Ashley. They made things very easy. They are from the south and have great attitudes. They went above and beyond to do things right. I got my rate that was quoted to me originally. And never felt like they were trying to cheat me or anything like that. Honestly. ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Alireza Y
Sacramento, CA

1/20/2018

Very Reliable and Responsive

A professional and extremely responsive work that led me close the loan on time for a newly build home, considering a very tight schedule of the builder. Not to mention a competitive rates offered. It was a great pleasure communicating and working throughout the process.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes