Best Rate USA

NMLS: 134407
State License: MC-5378
4.9 out of 5

99% recommended

BestRateUSA.com is the direct lender to call for great rates and service. A rated by the Better Business Bureau.

  • Direct lender.
  • Immediate rate locks available.
  • Close in 30 days or less.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
1042 out of 1049 rates honored

Consumer Reviews

(1049 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
1014
24
2
2
7

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 1049 Reviews

Matthew & Courtney
Pflugerville, TX

6/22/2018

BestRateUSA - Fast, Best Value for your Mortgage

Bob Glazewski / Loan Officer / NMLS #140860 took care of us from start to finish. Most importantly, we saved thousands over a national mortgage company and closed within weeks of our approval. We recommend using BestRateUSA, and Bob for his top-notch customer service.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

April N
Charlotte, NC

6/20/2018

Super easy and quick cash-out refinance!

Chae Yim with Best Rate USA / GMH Mortgage Services was great to work with. I wanted a super quick and easy refinance and Chae helped to make that happen. It was less than 3 weeks from the first time I talked with Chae until the date of the signing / closing. All of the paperwork was handled online ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Allison
PA

6/20/2018

Excellent Service

Charles Hamilton was knowledgeable, accommodating, and great to work with. He always promptly responded to any questions that I had and made this an easy process which was greatly appreciated.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Evan
Raleigh, NC

6/19/2018

Jack was great

Great experience, very fast, no issues

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Stephen O
Alpharetta, GA

6/18/2018

Great Experience!!!

After I put in a contract with the builder of my new home, the process was delayed.... partially due to weather. Chris Hutchins helped me keep my great rate (locked for 30 years). Overall, I'm very happy with the rate and the service provided.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jay and Ashley B
Georgia

6/18/2018

Very good experience!

Maurice Gambrel was our point of contact and was always available and quick to response throughout the process. I was concerned about working with a lender online and not at my local bank but it went just fine and we got a very competitive rate. We are very happy with our experience and would reco... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Brooks McCuen
Hendersonville , NC

6/14/2018

Excellent experience

Brian McGuire and Mara Cusumano provided my wife and I excellent service during our recent mortgage acquisition for a second home. They were pleasant, professional, timely and patient throughout the entire process. It was a true pleasure to do business with them!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Chris
Fort Collins, CO

6/12/2018

Best Rate/Ray Turowski were great

As a first time buyer in a very tight, seller's market, my Realtor was concerned about a non-local lender during the offer comparisons. In the end, our offer was accepted based on the likelihood of a smooth closing. Ray and Best Rate were instrumental in providing all agents what they needed, when... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jess
Delaware

6/7/2018

Nick Hussey was great to work with

We were nervous and extremely skeptical about using an online mortgage service, however we had a great experience thanks to Nick Hussey. He was fantastic. He answered all of our questions in an honest and helpful way, and guided us through the entire process. I really appreciated how responsive h... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Karl
Newark, DE

6/7/2018

Fantastic to work with

We had a great experience with MGH/Best Rate. Our rate was, indeed, the best, and the whole process went very smoothly. Nick Hussey was fantastic to work with. He was helpful from the very beginning and reachable even when he was out of town. He was proactive (reaching out to our HOA, for example), ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes