Optimum First Mortgage Inc User Reviews

5.0 reviews
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99% recommended

Customer Service Rating

Knowledge
4.9
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
391 out of 392 rates honored

Consumer Reviews

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(392 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 392 Reviews
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Taryn Orellana
Temecula

3/18/2020

Very happy customer

We worked with Peter DiFerdinand and he was exceptional. Always kept us informed of the process of our loan package. We have worked with him a few times before for our mortgage needs and also referred family to him. He is very professional and a great pleasure to work with! Thank you Peter!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kellie W
Orange County Ca

3/11/2020

Optimum First

Optimum First is a pleasure to work with! I have used them three times and Thomas Doney was my rep all three times and was absolutely amazing! He is very professional and quick to respond to any questions. I highly recommend using Optimum and requesting Thomas! I would give home 5 stars!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ryan
Bay Area, California

2/25/2020

Quick and easy, the way it should be

Shopped around not for a good rate (everyone had that last month) rather for a good loan agent. My wife and I have had some real PIA agents in the past that always acted like they were doing us a favor. Calvin Lee made the process as easy as it should be. Clear communication and accommodating to ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ray Morales
redlands

2/12/2020

Great Experience and Professionalism

I had the pleasure of refinancing my house twice with Thomas Doney and it was a great experience. After years trying to refinance my house Thomas made it easy and a smooth transition. I would recommend anyone to the gentleman.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kelly Robinson
Daly City

2/6/2020

Fantastic Experience!

After struggling for months with major banks for what they described as a unique case; a cash out refi for buyout, Thomas came to rescue and got me approved and refinanced in no time! Thomas provided constant updates with excellent communication, walked me through the process and seamlessly executed...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Scott
Chicago, IL

2/2/2020

Excellent Rate, Value, and Experiance

Peter DiFerdinand and Optimum First was a pleasure to work with. After this experience, there is no reason to look elsewhere. See the title of my review - what more could you want!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Carol
CA

1/28/2020

Great Refinance Rates and Experience

We have used Optimum First Mortgage several times and worked with Cody Deni each time. He has helped us get a great rate at a low cost. We just closed a refi in 20 days and received a great rate on a 30 year loan. Cody is awesome to work with and I would highly recommend everyone to give him a ca...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nate
Idaho

1/28/2020

Great Experience

I've refinanced twice through Optimum First and it has been a very smooth process each time. Thomas Doney was great to work with. Very communicative and efficient. Was a relatively easy process each time compared to other institutions I've dealt with in the past. I would highly recommend getting a m...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bill Kurata
Santa Rosa

1/21/2020

Tops in Customer Service - Optimum First Mortgage

Refinanced twice through this group after countless other Mortgage firms and this was simple, quick and a great staff. They cared about you and getting the right rate at the right price. Britney Velasquez was on top of our loan, communicating through each phase.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ed S.
Murrieta, CA

1/21/2020

Smooth transaction

In both of our previous transactions it was a smooth process, and the timeline provided us via email kept us informed every step of the way...giving us a feeling of more control over the transaction. If there were ever any unknowns or hiccups, they were disclosed to us promptly and we were provided ...

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes