Optimum First Mortgage Inc

Optimum First Mortgage Inc User Reviews

5.0 reviews
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99% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
387 out of 388 rates honored

Consumer Reviews

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(388 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 388 Reviews
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Ray Morales
redlands

2/12/2020

Great Experience and Professionalism

I had the pleasure of refinancing my house twice with Thomas Doney and it was a great experience. After years trying to refinance my house Thomas made it easy and a smooth transition. I would recommend anyone to the gentleman.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kelly Robinson
Daly City

2/6/2020

Fantastic Experience!

After struggling for months with major banks for what they described as a unique case; a cash out refi for buyout, Thomas came to rescue and got me approved and refinanced in no time! Thomas provided constant updates with excellent communication, walked me through the process and seamlessly executed... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Scott
Chicago, IL

2/2/2020

Excellent Rate, Value, and Experiance

Peter DiFerdinand and Optimum First was a pleasure to work with. After this experience, there is no reason to look elsewhere. See the title of my review - what more could you want!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Carol
CA

1/28/2020

Great Refinance Rates and Experience

We have used Optimum First Mortgage several times and worked with Cody Deni each time. He has helped us get a great rate at a low cost. We just closed a refi in 20 days and received a great rate on a 30 year loan. Cody is awesome to work with and I would highly recommend everyone to give him a ca... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Nate
Idaho

1/28/2020

Great Experience

I've refinanced twice through Optimum First and it has been a very smooth process each time. Thomas Doney was great to work with. Very communicative and efficient. Was a relatively easy process each time compared to other institutions I've dealt with in the past. I would highly recommend getting a m... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bill Kurata
Santa Rosa

1/21/2020

Tops in Customer Service - Optimum First Mortgage

Refinanced twice through this group after countless other Mortgage firms and this was simple, quick and a great staff. They cared about you and getting the right rate at the right price. Britney Velasquez was on top of our loan, communicating through each phase.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ed S.
Murrieta, CA

1/21/2020

Smooth transaction

In both of our previous transactions it was a smooth process, and the timeline provided us via email kept us informed every step of the way...giving us a feeling of more control over the transaction. If there were ever any unknowns or hiccups, they were disclosed to us promptly and we were provided ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Patty and Zack
Washington

1/17/2020

Peter was a great! Keeps you in the loop.

We have done two loan closings with Peter. He is second to none. He was knowledgeable and professional. We would use him again and definitely recommend his services to anyone.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Jill Maier
Ventura

1/7/2020

Working with Lee Glen was a pleasure!

Working with Lee Glen from Optimum First was a pleasure! I had been working with my client for over a year to find her the perfect home. Lee was right there every step of the way. He made my job as the real estate agent run very smoothly and with no hassle. He always got back to me quickly, he wa... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Panchan
CA

12/30/2019

My 2nd Refinance with them

This is my 2nd time doing the refinance with Optimum First. Taking advantage of their free-for-life refinance program, I was able to further lower my rate 6 months after the 1st refinance without incurring additional costs, even the appraisal was waived! Process was super smooth, even smoother than... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes