loanDepot User Reviews

4.4 reviews
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86% recommended

Customer Service Rating

Knowledge
4.4
Level of service
4.4
Professionalism
4.4
Responsiveness
4.4
7 out of 7 rates honored

Consumer Reviews

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(7 reviews)
5 Star
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1 Star
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 7 of 7 Reviews
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Brenda Schmidt
Rochester, MN 55906

2/14/2020

Hassle Free

The entire process was easy and provided knowledgeable and very helpful staff.

loanDepot replied to this:
"We truly appreciate your business, and we’re grateful for the trust you’ve placed in us. We hope to have the pleasure of doing business with you for many years to come."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Holly
California

2/12/2020

Such a great experience!

The whole experience was simple and hassle free!

loanDepot replied to this:
"We are delighted to hear that you had great experience with our team and appreciate the time you took to share your story. We value your business and look forward to assisting you in the future."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Mark H
Tucson, AZ

2/12/2020

Wory free event

I had no problems with my refi with LD and would recommend them any time.

loanDepot replied to this:
"Thank you for taking the time to share your positive experience with Team loanDepot. Providing exemplary Customer Service is a top priority and we are delighted to hear that you were satisfied."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Migdalia Luviano
Illinois

2/12/2020

Great Experience.

Refi was almost seamless. I would recommend them to anyone.

loanDepot replied to this:
"Thank you for sharing this positive experience. We are here for you if you have any questions or future financial needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Paul C
Tennessee

2/11/2020

Great Service

Great service from Loan Depot. The application process was easy and Carol Hetyey and Kristina Jimenez were great to work with. Kristina kept us informed of what was going to happen with each step of the process and there were no surprises.

loanDepot replied to this:
"Customer satisfaction is our priority and your feedback is greatly appreciated. We are honored to be your lender of choice and look forward to working with you again."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Happy customer
North Carolina

2/11/2020

Great Experience

The whole process was very efficient. No surprises. Closed when they said I would close. Couldn't have gone better.

loanDepot replied to this:
"We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Chris Obel
Florida

3/3/2020

Sold loan

When applying for my refinancing one of my first questions was would this loan be sold to another company. Throughout the process I was told the loan would stay with loan depot but just received a letter they sold my loan. The whole reason I did a refinance was to get rid of the horrible customer ...

loanDepot replied to this:
"Thank you for sharing your experience. We would appreciate hearing more. Please contact our Customer Care Team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can discuss your situation further. Thank you!"
Knowledge
1.0
Level of service
1.0
Professionalism
1.0
Responsiveness
1.0
Rates honored:
Yes
Would recommend:
No
Mortgage closed:
Yes
Closed on time:
Yes