First Internet Bank User Reviews

4.9 reviews
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99% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
411 out of 417 rates honored

Consumer Reviews

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(417 reviews)
5 Star
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395
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 417 Reviews
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Tim Pallozzi
Hershey, Pennsylvania

1/3/2020

Don't Be Skeptical

I was a little at first, but everything worked out great. Interest rate was unbeatable, process was efficient, Brian Lubert and the team went above and beyond to get us to closing, and delivered on everything that was promised. Highly recommend!

First Internet Bank replied to this:
"We’re glad we were able to overcome your doubt! Our branchless banking allows for better rates…add to that our better process and exceptional customer service – you just can’t beat it. Thanks for the awesome review, Tim!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Avnish K
Indianapolis

9/17/2019

Easy, Efficient & Absolute pleasure to work with

This is the second time we used FIB and we could not be more pleased with Kelsey our loan officer. She was super responsive and made sure all timelines were followed. Not only we got the best rates but also they make the whole process is smooth. Cannot recommend enough!!

First Internet Bank replied to this:
"Avnish, thank you for your recommendation! We know it takes more than great rates to provide the best loan experience, so we work hard to make things easy for our customers. We appreciate your business and hope to serve you again!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kim
High Point, NC

9/16/2019

Great experience for mortgage and refinance

The entire process was smooth, amazing and helpful. Mr. Brian Lubert was very kind, helpful, sincere and great. I had a great experience with him for my first mortgage. So, when we found a better interest rate, I decide to do refinance with Brian again. He explained all process and any question/inqu...

First Internet Bank replied to this:
"Wow, thank you so much for the glowing review! Our goal is to make every loan experience as easy as possible – and to back that up with great rates. We appreciate great customers like you, and hope we’re at the top of your list for your next mortgage loan."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael
Utah

9/9/2019

Smooth and easy

Did a cash-out refi to do home improvements. They were on top of everything, but not in a pushy way. Really appreciated the responsiveness of Brian and the rest of the team.

First Internet Bank replied to this:
"Michael, thanks sharing your experience with us…and for choosing First Internet Bank for your refinance loan. Good luck with those home improvements!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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AK
Dover, NH

8/28/2019

Easy refi

Process went smoothly, only one minor timing issue that was resolved immediately. Nikko was great at reaching out to make sure everything was in order.

First Internet Bank replied to this:
"Thanks for sharing! We all know that occasional bumps in the road can happen, and like Nikko our entire team works hard to make sure they get smoothed out quickly and efficiently. We’re glad your loan process was easy, and we hope to serve you again whenever you may need us."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Craig
Santa Barbara

8/24/2019

Easiest refi I ever had

Haven't refinanced in years. Never heard of fib but read they had great rates. They were the best I found. Loan was simple and more automated than what I had ever had. Loan was sold to Chase. Very easy

First Internet Bank replied to this:
"Craig, thanks for sharing your experience. Making the whole process fast and easy is our goal! We hope you’ll consider First Internet Bank for any future mortgage or banking needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ioana
NM

8/23/2019

Best rates and best customer service!

This is the second refinance we did with First Internet Bank and we had a great experience again. Both times they offered the best rates. I love that they have the rates posted online in real time, and that the whole process was done through email and by uploading documents online. Greg Norwood help...

First Internet Bank replied to this:
"Ioana, we appreciate your business and your recommendation. It’s a real compliment to have you back again to refinance your loan, and we will work to provide you the same great service for your next one!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dmitry
Colorado

8/23/2019

Very Professional Service

Ashley helped me 3rd mortgage in a row! Thank you!!! Easy and Quick and the best part: you closing /refinancing your house at your house no need to go anywhere and they did it on Saturday to accommodate my schedule!

First Internet Bank replied to this:
"Thanks, Dmitry! We’re glad you had another great experience. We always want to make the mortgage process fast and convenient for our customers. We look forward to serving you again!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Audrey
New Hampshire

8/23/2019

Smooth and Painless Process

Destiny worked with me from day one until my closing. Having the ability to provide all information electronically (including signing of all documents) made for a very streamlined, painless process. The team was responsive to all of my questions and I always felt like a priority. Thanks to everyone ...

First Internet Bank replied to this:
"Audrey, you ARE a priority. We understand that your loan is a huge commitment – and we work hard to make the entire process as simple and painless as possible! Thanks for your kind words and for your referrals!"
Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Matt M
Ohio

8/22/2019

Great experience, very quick and easy

Destiny Ballinger was great throughout the entire process. She explained everything very clearly and transparently, and worked in my best interest every step of the way. This was my first refinance, and it couldn't have gone better. The process was smooth and easy; the portal was very clean and easy...

First Internet Bank replied to this:
"Matt, we’re really pleased to hear about your great experience with us—thanks for taking the time to share it! Your recommendation to friends and family is really appreciated, and we hope to serve you again for any future mortgage or banking needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes