First Internet Bank User Reviews

4.9 reviews
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99% recommended

At First Internet Bank, we’re dedicated to serving as your trusted mortgage partner. It’s not just our exceptional customer service that sets us apart – our competitive rates are hard to beat!

  • Excellent service - We can assist you every step along the way.
  • Variety of loan programs - Conventional, Jumbo, FHA, VA, HARP and Home Equity
  • Convenience - Apply online 24/7, no appointment needed.

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
4.9
Responsiveness
4.9
0 out of 0 rates honored

Consumer Reviews

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(417 reviews)
5 Star
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395
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Showing 10 of 12 Reviews
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NB
Alabama

8/22/2019

Very efficiently done

I was in the market for refinancing for alteast 4 to 6 weeks and had spoken to multiple lenders. Some lenders put up a dog and pony show for their rates. Kelsey at First Internet bank was great. Straightforward and the whole process was very efficiently done. I provided them what was neede...

First Internet Bank replied to this:
"It’s always good to hear from satisfied customers! Along with great rates and a simple, efficient process, a timely closing is as important to us as it is to you. Thanks for taking the time to share your experience, and we hope you’ll consider First Internet Bank for any future mortgage or banking needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Bhaven Mehta
McKinney, TX

8/22/2019

Best Rates with Customer Service Focused Employees

When i started comparing the rates i got from my own bank, credit unions and realtor's preferred vendor, i saw First Internet Bank beat all of them. Ashley was very quick to respond and explained things in detail. My Realtor was worried for a online bank as a lender and how the transaction will move...

First Internet Bank replied to this:
"Bhaven, thanks for giving us the opportunity to provide your mortgage loan! We know that rates are important, but so is making the process easy, transparent and fast. We appreciate your business and hope to serve you again!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Matt M
Ohio

8/22/2019

Great experience, very quick and easy

Destiny Ballinger was great throughout the entire process. She explained everything very clearly and transparently, and worked in my best interest every step of the way. This was my first refinance, and it couldn't have gone better. The process was smooth and easy; the portal was very clean and easy...

First Internet Bank replied to this:
"Matt, we’re really pleased to hear about your great experience with us—thanks for taking the time to share it! Your recommendation to friends and family is really appreciated, and we hope to serve you again for any future mortgage or banking needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Audrey
New Hampshire

8/23/2019

Smooth and Painless Process

Destiny worked with me from day one until my closing. Having the ability to provide all information electronically (including signing of all documents) made for a very streamlined, painless process. The team was responsive to all of my questions and I always felt like a priority. Thanks to everyone ...

First Internet Bank replied to this:
"Audrey, you ARE a priority. We understand that your loan is a huge commitment – and we work hard to make the entire process as simple and painless as possible! Thanks for your kind words and for your referrals!"
Knowledge
4.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Dmitry
Colorado

8/23/2019

Very Professional Service

Ashley helped me 3rd mortgage in a row! Thank you!!! Easy and Quick and the best part: you closing /refinancing your house at your house no need to go anywhere and they did it on Saturday to accommodate my schedule!

First Internet Bank replied to this:
"Thanks, Dmitry! We’re glad you had another great experience. We always want to make the mortgage process fast and convenient for our customers. We look forward to serving you again!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Ioana
NM

8/23/2019

Best rates and best customer service!

This is the second refinance we did with First Internet Bank and we had a great experience again. Both times they offered the best rates. I love that they have the rates posted online in real time, and that the whole process was done through email and by uploading documents online. Greg Norwood help...

First Internet Bank replied to this:
"Ioana, we appreciate your business and your recommendation. It’s a real compliment to have you back again to refinance your loan, and we will work to provide you the same great service for your next one!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Craig
Santa Barbara

8/24/2019

Easiest refi I ever had

Haven't refinanced in years. Never heard of fib but read they had great rates. They were the best I found. Loan was simple and more automated than what I had ever had. Loan was sold to Chase. Very easy

First Internet Bank replied to this:
"Craig, thanks for sharing your experience. Making the whole process fast and easy is our goal! We hope you’ll consider First Internet Bank for any future mortgage or banking needs."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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AK
Dover, NH

8/28/2019

Easy refi

Process went smoothly, only one minor timing issue that was resolved immediately. Nikko was great at reaching out to make sure everything was in order.

First Internet Bank replied to this:
"Thanks for sharing! We all know that occasional bumps in the road can happen, and like Nikko our entire team works hard to make sure they get smoothed out quickly and efficiently. We’re glad your loan process was easy, and we hope to serve you again whenever you may need us."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Michael
Utah

9/9/2019

Smooth and easy

Did a cash-out refi to do home improvements. They were on top of everything, but not in a pushy way. Really appreciated the responsiveness of Brian and the rest of the team.

First Internet Bank replied to this:
"Michael, thanks sharing your experience with us…and for choosing First Internet Bank for your refinance loan. Good luck with those home improvements!"
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes
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Kim
High Point, NC

9/16/2019

Great experience for mortgage and refinance

The entire process was smooth, amazing and helpful. Mr. Brian Lubert was very kind, helpful, sincere and great. I had a great experience with him for my first mortgage. So, when we found a better interest rate, I decide to do refinance with Brian again. He explained all process and any question/inqu...

First Internet Bank replied to this:
"Wow, thank you so much for the glowing review! Our goal is to make every loan experience as easy as possible – and to back that up with great rates. We appreciate great customers like you, and hope we’re at the top of your list for your next mortgage loan."
Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes