RocketMortgagebyQuickenLoans

RocketMortgagebyQuickenLoans User Reviews

4.9 reviews

100% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
5.0
Responsiveness
4.9
329 out of 330 rates honored

Consumer Reviews

(330 reviews)
5 Star
4 Star
3 Star
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1 Star
312
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 330 Reviews

K Elder
Owensboro, KY

4/17/2019

Treated me like a real person

I have an excellent credit score, excellent payment record, good financial resources. But several banks turned me down for a home loan because I have been renting and also have to pay sizable alimony every month. The people at Quicken Loans/Rocket Mortgage understood my situation completely and wo... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Big D
Florida

4/12/2019

Made a stressful process pleasant

From the very beginning the process was simple, easy to understand, and completely stressless. I am completely surprised and ecstatic at how well everything went.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Adrien
San Tan Valley, AZ

4/11/2019

Hands on Service from Application to Closing

The overall process was seamless and easy. This is our second Quicken loan and based on our first experience we knew we wanted to give them the first shot. We were able to get approval quickly and lock in a great rate. Since we were buying and selling our homes at the same time they were able to coo... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

John F
Staten Island ny

4/10/2019

Quickest and easiest refi I’ve ever done!

11 days from start to close need I say more!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Colin and Kaitlin Garcia
Jena, La

4/10/2019

Everyone at Quicken is Great!

After hearing about quicken through a friend, we reached out to them first when buying our first home. Our home buying process was very non traditional and there was a large amount of ends that had to be tied up. Quicken took on the challenge with ease and never batted an eye about how difficult wor... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Chris in Las Vegas
Las Vegas

4/8/2019

Awesome Experience

Very smooth process, never left wondering what is coming next. Attentive staff who always were there to answer question or address concerns. Great job!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jose R. Aponte
Maryland, USA

4/1/2019

Highly Recommended

The process was smooth. All documents were submitted online. Mr. Toby Newman was providing updates every day during the process. The closing only took 30 minutes.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Janelle
TX

3/29/2019

Highly Recommend

Thought the commercials were hokey but they got great reviews. Needed to get out of a terrible mortgage and Quicken walked us through every step of the way. Highly recommend.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

MarkP
Colorado

3/28/2019

Beyond Expectations!

From the first inquiry to closing my wife and we’re impressed by the personal and friendly approach of our Rocket Mortgage Team. And yes, they were a true team and introduced themselves when they first came into our home-buying experiences. Our inquiries were answered promptly and if there was a q... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Shelia
Texas

3/22/2019

Process/Convenience was great

I was pleasantly surprised with how easy the process was. The convenience of extended hours really made everything flow smoothly. The only hiccup I would say was near closing, not sure where some miscommunication seemed to enter between them and the title company but it was taken care of quickly a... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes