RocketMortgagebyQuickenLoans

RocketMortgagebyQuickenLoans User Reviews

4.9 reviews

100% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
5.0
Responsiveness
4.9
373 out of 374 rates honored

Consumer Reviews

(374 reviews)
5 Star
4 Star
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1 Star
355
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 374 Reviews

Gideon A
New Jersey

7/15/2019

Fantastic experience

Their website/app is very user friendly, the staff response is rapid, and follow up are always quick. There was never a time I sat back and said I was waiting back to hear from anyone, through the entire process. It’s like an Uber app for mortgage applications it’s unbelievable!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Tim O.
Arizona

7/11/2019

Very Competent and Professional

Our experience with Quicken Loans was excellent. The online based application and document submittal was a breeze, and Quicken Loans followed that up with a personal touch by assigning a dedicated mortgage banker (Kyra Moore) to our application. Kyra did a fantastic job communicating with us throu... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

PK
Colorado

7/1/2019

Great company to work with!

Rocket Mortgage is not shy about using the latest technology to make the entire mortgage process..............SIMPLE. Miranda Licavoli our banker was thorough & professional, she ensured that our experience was top drawer!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Cynthia O.
Michigan

6/27/2019

Very Personable And Professional!

From the beginning they made the process very easy. Everyone, especially the senior banker I worked with, Andre Brooks, was kind and engaging every time that I spoke with him. For me, it was very important to feel at ease during this process. Customer service is key and they exceeded my expectati... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

ChrisM
Olin, NC

6/26/2019

Great and easy experience!

Process was extremely easy and quick! This is my second time dealing Rocket Mortgage. I couldn't be more pleased on how easy and quick the process was. Ali Jaafar was my Executive Mortgage Banker and kept me advised throughout the whole process. Great customer service and very knowledgeable.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Mary
MASS

6/25/2019

Whitney is great!

Amazing customer service. Whitney took the time to walk me through the entire process and was amazing.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Patrick H.
San Antonio, TX

6/24/2019

Simple Mortgage Process

The RocketMortgage team was incredibly helpful throughout the entire process. My original salesperson was professional and helped explained many of the nuances of the industry. He was never pushy and I never felt like I was being sold to. The portal made it easy to communicate with the team and uplo... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Theron
Redding CA

6/23/2019

Funded in a blink of an eye

I had been in the Mortgage business for years and I have never seen or experienced a more smooth quick process. From start to finish the loan funded in less than 3 weeks

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Ann
Sidney Ohio

6/18/2019

Great experience

Ran into a few snags but was resolved and moved forward couldn’t be happier Special thanks to Jenna Janssen and Samantha Nicholls Highly recommend

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Anthony Sevaggio
Brooklyn, New York

6/18/2019

If you can work with Miranda Licavoli, do it!

I’ve dealt with this company before and have always had a great experience. On this transaction, I worked with Miranda. She is a miracle worker. The whole process took about three weeks from app to closing. It was so quick and easy and Miranda was on top of every step. She is exceptional!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes