RocketMortgagebyQuickenLoans

RocketMortgagebyQuickenLoans User Reviews

4.9 reviews

100% recommended

Customer Service Rating

Knowledge
4.9
Level of service
4.9
Professionalism
5.0
Responsiveness
4.9
343 out of 344 rates honored

Consumer Reviews

(344 reviews)
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 344 Reviews

Ron and Linda
WA

5/17/2019

Home Refy

Very helpful. Every time we called for help or updates everyone was very courteous and informative. Was a smooth process. Loved being able to do so much on line, seemed to make it a quicker process and keep us well informed also. Thank you !

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Shelton
Kingsport Tn

5/16/2019

Great experience!

The process was quick and easy will recommend them to everyone!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

SHARON
Michigan

5/14/2019

Great Experience

From the very first phone call - the experience was painless. Everyone was very knowledgeable and friendly. When you asked questions to clarify information using the message board they would answer in a timely manner.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Michael Harwood
CA

5/13/2019

Awesome Job!

What was at times a frustrating process was made easier with the help of Robert Saelzler. He worked hard to get the information needed to make it a simple experience.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

M & T in L.A.
Los Angeles CA

5/11/2019

Amazing speed!

We are so happy we went with Rocket. They clearly explained every step, offered assistance where needed, and reviewed everything as soon as we uploaded. It was exactly 3 weeks from the day I started the application to the day the funds were in my bank account. Amazing!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Tim
North Royalton, OH

5/11/2019

Always a great experience!

We have refinanced multiple times with Quicken Loans and the past two times we have used Rocket Mortgage. The ease of use and the tremendously fast turnaround is most impressive. Customer service is always top notch as well. Much appreciated! Tim

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Brendella
SWFL

5/10/2019

Exceptional

I love doing things online. I also love well organized systems and processes. This was all of that. My loan conversation first began with Travis Totty who was outgoing, helpful and concise. He guided me every step of the way and allayed all of my concerns. Everything was timely, well organized and j... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Dan
New Hampshire

5/10/2019

Great Experience

My wife and have remarked on how truly easy this process was with quicken. The teams members we dealt with were easily accessible, knowledgeable and very patient with us throughout the process. We really can't say enough good things about the team we worked with at Quicken Loans.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Bill Pollock
Santa Fe, NM

5/9/2019

Impressive procedures

I am impressed with the knowledge of each employee with whom I had contact at Rocket Mortgage. It must be difficult to work with so many customers with unique issues and questions. Responses were almost instantaneous. The almost exclusive use of digital input and 24/7 access to the procedures is ess... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Mary White
Texas

5/6/2019

Beyond Exceptional

Quicken Loans approved my Loan within minutes and a mortgage expert answered all my questions. After finding my house, Quicken Loans was ready to close. Exceptional service every step of the process. I closed on a brand new home.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes