HomePlus Mortgage User Reviews

5.0 reviews

100% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
222 out of 223 rates honored

Consumer Reviews

(223 reviews)
5 Star
4 Star
3 Star
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1 Star
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 223 Reviews

James B.
Waddell AZ

6/18/2019

Outstanding Experience

Hal Weinshank was outstanding! We began working with him in January 2019 on a loan for a new construction with a five month build time. He made the process easy and smooth. We got pre-approved quickly and Hal reached out periodically over the next several months to check on the status of the hous... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

BobP
Santa Barbara, CA

6/12/2019

Carl Snyder was great to work with

Carl Snyder was exceedingly prompt in responding to me; made the loan application process as smooth as possible given all the regulations and compared to others I have worked with in the past, limited the conditions to which I needed to respond. Beyond all that, he was pleasant and very cordial. I ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Jae A.
California

6/12/2019

Very Helpful

Melisa was very helpful in replying to my questions and request. The process was very effective. file uploading link is also very easy to use.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
No

Ric
Concord, CA

6/12/2019

Tina Le Roux at HomePlus Mortgage was GREAT!

I compared multiple mortgage companies, and chose Tina because she was attentive and a true professional willing to help me through this process. Not sales pitch, just offered her best to get the job done.by far. She was really good to work with, always keeping me informed about the status of my l... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Gary
California

6/9/2019

Chris Ross is the best!

This was third time I've used Chris Ross and I couldn't be happier. He was constantly keeping me updated of the latest rates and what information was required by the lenders. He was always available to answer questions or concerns I had. I will definitely be recommending him to any of my fr... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Eric G
California

6/3/2019

Straightforward, Honest, Accessible

I'm so happy with my recent refinance with Emily at HomePlus! It was so easy, she helped us understand all of the different options and she really inspired trust and confidence! She kept us informed and was always available if we had questions. She offered great customer service and the rate was th... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

AF
USA

5/31/2019

Complicated process made simple

I recently just purchased a condo, which closed Escrow on 5/8/2019. My Loan Originator, Chris Ross was awesome. He was always available to answer any questions or concerns I had as well as keep me in the loop as we progressed in the purchasing process. I really appreciated the fact the HomePlus/C... show more

Knowledge
5.0
Level of service
5.0
Professionalism
4.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Tiffany
TX

5/23/2019

Great Experience

Jamison was attentive, easy to work with and gave great advise. I am so happy that we decided to go with Homeplus!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Jay
Northern California

5/1/2019

Glenn Schulte at HomePlus Mortgage

We just bought a new home and my loan officer was Glenn Schulte. I was initially skeptical of using an online mortgage broker from the other end of the state, but Glenn was with me every step along the way. Glenn clearly explained everything that I needed to do, found me the best rate available, ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Daniela
92118

4/26/2019

Highly Recommended

Chris Ross is the best! Knows what he's doing, communicates throughout the process, and gets the job done quickly. Highly recommended.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes