HomePlus Mortgage User Reviews

5.0 reviews

99% recommended

Customer Service Rating

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
238 out of 240 rates honored

Consumer Reviews

(240 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
236
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0
2

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 240 Reviews

Chris Melillo
Valencia, CA

1/2/2020

Great Experience!

Best residential loan experience ever!ReFi was so simple and quick. Emily was super knowledgeable and extremely friendly. The application processes was seamless l! Will definitely be a return customer. Thank you very much!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Isaac McGowan
San Rafael, CA

12/26/2019

Great experience from start to finish

Jamison Ricci at HomePlus Mortgage did an amazing job helping us refinance our home. Jamison was very clear about what fees and third-party costs we would pay, and what we would pay out of pocket to close. He consistently moved the process along, and he updated us when anything was took longer tha... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Regina
San Diego CA

12/26/2019

Simple, efficient and always available

Simple, efficient and always available. I appreciate James always being available for questions and concerns throughout my first time refinancing. I appreciate his expertise, recommendations and the simplicity of the transaction.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Alex
Denver

12/26/2019

Had a great experience with Bryan Horn

I reached out to HomePlus Mortgage because of the refinance rates they were offering online. After filling out a form, I was put in touch with Bryan Horn who walked me through the entire refinance process. He was extremely helpful in helping me understand the terms and always kept me informed on the... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Ryan in San Diego
San Diego, CA

12/6/2019

Great experience

I was somewhat wary at first to do my refinance this way. Ryan Ferguson coached us through the process all the way; helping with all of our questions and ensuring we were informed throughout the process. thanks Ryan!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Mark
CA

12/2/2019

Great Experience

Joe Vitiello did a fantastic job, walked me through the entire process, thoroughly answered all my questions and was always available when I needed to contact him. Would absolutely recommend.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Vern
Florida

10/31/2019

Once again a great experience with Irene Guyot.

This is the 2nd time I've worked with Irene. Because she was so very professional and helpful for my first mortgage on a home in Washington I decided to use her for my re-fi on my home in Florida. She got me the best rate possible. Very knowledgable and helpful throughout the whole process. Thank yo... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Orlando Pozo
Rancho Santa Margarita, CA

10/24/2019

Great Refinance Experience!

This is the second time we worked with Chris, and as always, we were extremely pleased with his service. He went above and beyond to help us secure a loan we were comfortable with and worked with us through the entire refinance process. We would definitely like to work with Chris in the future and h... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Patricia Solda
Rancho Murieta, CA

10/16/2019

Painless REFIs

Joe Vitiello is the best! He got me a mortgage when no one else would help me and has since helped me refinance twice In the last year. Refinancing with Home plus has saved me close to $1300 per month in mortgage payments. He was able to do this and keep the costs of refinancing low. I highly reco... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

A. Baldwin
Texoma area

10/10/2019

Highly recommend!

I have been through the mortgage loan/refinancing process many times. I am tech and finance savvy and always shop around for the best overall deal. This time I decided to refi with HomePlus Mortgage. Not only did I get the lowest interest rate with minimal closing costs, but I also had an excepti... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes