ConsumerDirect Mortgage

ConsumerDirect Mortgage User Reviews

4.8 out of 5

95% recommended

Customer Service Rating

Knowledge
4.8
Level of service
4.8
Professionalism
4.8
Responsiveness
4.8
902 out of 930 rates honored

Consumer Reviews

(930 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
855
28
6
9
32

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 930 Reviews

Atul Singh
Phoenix

3/18/2019

Best banking experience ever

From the procurement to closure, everything was best of all in industry as per my experience. Loan officer to handler to co-ordinator and closure officer were very supportive and nice experience working with them. Everyone was quick and responsive. Also, every step during loan process is conveyed pr... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Blaine G
NC

3/8/2019

Highly Recommend!

Very frustrating process due to the regulations however the individuals I worked with particularly Patrick D. was amazing. I would highly recommend them. Even though they may be far away, they truly care and do everything possible to make your mortgage dreams a reality.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Fan
MO

3/1/2019

Highly Recommended

It was our first investment property purchase and we were facing a few challenges because of stricter regulations on investment property. We are lucky to have loan officer Dean F who is very knowledgeable, helped shed lights on many of our concerns and walk us through the complex process. We are ha... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Matt
Coon Rapids, MN

2/26/2019

Quick, easy, and great savings!

Gigi was great to work with, even answering our questions by email when I had no right to expect a response. You can tell he loves his job! The whole process went so smoothly. They send detailed explanations of what will happen at the beginning, then again at each step as it moves from Origination t... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Justin
Ypsilanti, MI

2/19/2019

Great experience

Everything went as expected and got a significantly lower rate than from the competitors with no unusual fees. Bill Hutto was excellent.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kim
Houston TX

2/15/2019

Amazing!!!

As a first time homebuyer with multiple issues with getting homes (issues with seller, house, etc.), working on obtaining a loan was soooo easy in comparison! The reps that worked on my loan were quick, efficient, kind, and responded quickly! I was also able to close 1 1/2 weeks earlier than expecte... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Vicki
Houston, TX

2/7/2019

Great Experience

Closed 2 loans with them, one to cash out on my homestead and the other on an investment property and it went smooth and quickly. They have a great team. Vicki

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Jaisy / Daniel
MO

2/6/2019

Awesome experience

From the time Carlos Tavis responded, till the title company came to our house to close, this is one amazing experience we ever had, and we highly recommend CDM to refinance and purchase. These guys are organized, know what they are capable of doing, no fooling around, gives discounts as it applies ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Gerardine Pierre
6 Michael Lane, Haverhill, Ma, 01830

2/4/2019

Great Experience

The experience process went smoothly. I am glad to contact them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

John B.
Monument, Colorado

2/3/2019

Very professional throughout the process

I was very glad I found such a highly rated mortgage company on the Bankrate site. The rate was among the best. I didn't expect a top-tier bank to offer such low rates. From the first minute I contacted Joel Bolton I was pleased with this company. He stuck by his rate, low fees and and gave me a 45 ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes