ConsumerDirect Mortgage

ConsumerDirect Mortgage User Reviews

4.8 reviews

95% recommended

Customer Service Rating

Knowledge
4.8
Level of service
4.8
Professionalism
4.8
Responsiveness
4.8
913 out of 942 rates honored

Consumer Reviews

(942 reviews)
5 Star
4 Star
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The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 942 Reviews

Irina D
NY state

8/9/2019

Dean Christopoul and Tiffany Polk are the best!

Getting loan is a lengthy, complicated and tricky process. But Dean Christopoul and Tiffany Polk helped me all the way through the entire process. Polite, patient, knowledgeable professionals! Thank you from the bottom of my heart.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Brandon
Woodbury, MN

6/25/2019

David and Jonathan did an awesome job!

I found Consumer direct via Bankrate and couldn't be happier with the experience. These guys found me a great rate, helped me lock it quickly and followed my loan all the way to closing. They are responsive and diligent. I will absolutely use them again next time I buy a property. Thanks guys!!

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Laura B
Fort Mill, SC

5/20/2019

We were well taken care of

From start to finish, we received great service. Our first contact was with Bill Hutto. Even on a Sunday afternoon, he responded to our questions quickly. He was patient as we made offers on several houses and always provided the documents we needed very quickly. He was also very knowledgable and to... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Vikram
Nashville

5/2/2019

Really Helpful

Bill was very helpful. He answered the questions very patiently and would return calls and reply emails asap.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Yang
New York

5/1/2019

Very supportive and responsive!

Dean Christopoul and Charles Reynolds are very supportive and responsive. My case involves lots of international wiring and bank statements in different languages. They help me standardize them step by step. The mortgage was closed on time. Big Thanks to them.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes
Mortgage closed:
Yes
Closed on time:
Yes

Peter F
Reno, NV

4/25/2019

Highly Accessible and Very Knowledgable

Charles at Consumer Direct Mortgage provided a level of service I did not think I could find. He was available 7 days a week to answer questions and monitor progress to ensure a strong close. He took extra time to answer additional concerns and related issues. He offered us a good rate and bested ot... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

JPS
Seattle, WA

4/25/2019

Exceptional Response and Execution Time

The entire process was seamless and the team (Arthur, Kristen, Jeannie, Alyssa) response time was exceptional. They have been very truthful and helpful in answering my questions and constantly providing updates every step of the way.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

AkshayG
CA

4/17/2019

Loved the experience of working with CD!!

David Matalon and Kristen Rainer from CD loans were thoroughly professional in handling my requirements. They were easy to talk to and prompt to respond to any of my needs. They were also able to provide the best match for my loan when compared to any other lenders that I reached out to. Highly reco... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ken F
Las Vegas, NV

4/15/2019

Phenomenal team

I worked with Arthur and his team, and they guided my loan refinance expertly through the process. I would highly recommend both Arthur and Consumer Direct.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

FREDY
Joliet

4/11/2019

Best experience ever in my life

Josh Cornett was amazing my best wishes guys I got approved less than a month and he helped me with great attitude best experience ever with him consumer direct you guys are lucky having him there given him a big raise my best wishes guys and thank you so much

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes