ConsumerDirect Mortgage

ConsumerDirect Mortgage User Reviews

NMLS: 472433
4.8 out of 5

95% recommended

ConsumerDirect Mortgage is A Division of FirstBank. A publicly traded (NASDAQ: FBK), 106 Year Old, FDIC Insured Bank with over $4.5 billion in assets.

  • Instant Rate Locks
  • A+ Rated BBB Accredited Business
  • Fannie Mae, Freddie Mac, FHA and VA Direct Seller Servicers

Customer Service Rating

Knowledge
4.8
Level of service
4.8
Professionalism
4.8
Responsiveness
4.8
876 out of 902 rates honored

Consumer Reviews

(902 reviews)
5 Star
4 Star
3 Star
2 Star
1 Star
829
28
5
9
31

The reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

Showing 10 of 902 Reviews

Joseph
TX

11/19/2018

BEST Mortgage Experience hand down!

I never leave reviews, but from initial contact with Stephen Spivey, through processing with Jonathan Terry, and finally closing with HestabJones, the whole process was great. The team always answered when I called or emailed, or returned contact very quickly. I was skeptical at first since I found ... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kim P.
MA

11/15/2018

Use The Bank-Great Experience!!

I did my refi with this bank and all of the concerns stated by the local mortgage broker were about online banks not being attentive - it is the exact opposite for this one online bank - they were far better than local banks. Great rates and great customer service - it could not have gone better fro... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Mark Smith
New Braunfels, TX

11/15/2018

Seamless Process

A great experience and seamless process with Consumer Direct Mortgage. Carlos Tavel was professional, courteous and exceeded all expectations as our representative at Consumer Direct Mortgage. I would highly recommend Carlos and will call on him again if we buy another home.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Ray T
Texas

11/14/2018

Very Satisfying Experience

I love to work with competent people that perform at the highest level. Steven Spivey and his team all fall in this category. They made the experience very straight forward and communicated clearly on the status of the loan process. I recommend them very highly and I would use them again in a heartb... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Luan
Rhode Island

11/11/2018

Smooth experience from application to close!

I recently purchased my first multi-family and worked with Rod Davis and his team. From the initial application through the closing process, Rod and his team were awesome. Anytime I had a question, I'd get a response within 24 hours by email, and even faster if I made a phone call. Also, the fees an... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Craig
IN

11/9/2018

Very responsive, and great service

The entire team was great to work with... taking calls and answering questions in the middle of the day on a Sunday! They did a superb job and if I need to, I'll certainly go with them again.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Neo
Charlotte

11/6/2018

Great service

When i plan to purchase home and choose the leader. I heard Dean Fiore from one of my friends, my friend gave high recommendation. During the loan process, Dean Fiore and his colleagues provided great support, great communication, approve the loan earlier than expectation, they are very nice people.... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Clint
Utah

11/5/2018

Great Service

Had a good experience with Adam Lane and team. They communicated well as issues came up and made the process easy. Both the realtor and title company commented on how "on the ball" the lender was. I hope to use them again.

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

Kyle
GA

11/5/2018

Return Customer - Would again too.

Love how simple this all is and how responsive the team at ConsumreDirect/FirstBank is. I used them for my first home purchase, and now, we have used them again for our next home. Joel Bolton was our point contact and stuck through to the end for questions and assistance. Great rates and great servi... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes

CJ
FL

10/30/2018

Excellent Service

I came to ConsumerDirect after getting a revised Closing estimate from a previous mortgage company that almost doubled. I was in a serious time crunch and was only left with 3 weeks until closing. They worked with me and expedited the process and I was still able to close on time and at a lower inte... show more

Knowledge
5.0
Level of service
5.0
Professionalism
5.0
Responsiveness
5.0
Rates honored:
Yes
Would recommend:
Yes