Chubb Insurance Review

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Chubb operates in more than 50 countries and is the largest publicly traded insurer in the world. The provider employs around 33,000 people and boasts more than $170 billion in assets. Chubb ranks #382 on the Fortune Global 500 list, earning nearly $4 billion in annual profits. In 2019, Forbes named Chubb to its America’s Best Employers by State and Best Employers for New Grads lists and in 2020, Chubb earned a spot on Forbes’ Global 2000 list.

Chubb’s insurance portfolio includes coverages for all types of businesses, from aerospace companies to wineries, broadcasters to financial institutions. Chubb also offers a wide range of products for families and individuals, including auto, home and renters insurance.

Chubb car insurance

Types of coverage

Chubb offers the same full coverage options as its competitors, along with an exceptional selection of extra coverages, including:

  • Agreed value option, for collision and comprehensive coverages
  • Bodily injury and property damage liability coverage, up to $10 million
  • Child safety seat coverage
  • Collision coverage
  • Comprehensive coverage
  • Lock and key replacement coverage
  • Loss of use coverage, with no daily limit, up to $15,000
  • Original Equipment Manufacturer coverage
  • Pet injury coverage, up to $2,000
  • Uninsured and underinsured motorist coverage, up to $10 million
  • Vehicle rental car coverage, worldwide

Discounts

Chubb’s auto insurance discounts vary by state. But in most states, the provider offers just one car insurance discount:

  • Up to a 10% discount for bundling auto insurance with a homeowners policy

Chubb homeowners insurance

Types of coverage

Chubb’s standard homeowners policies include dwelling coverage, but also come packed with additional coverages and benefits that most carriers only offer as options, including:

  • Additional living expenses coverage
  • Cash out option
  • Extended replacement cost coverage
  • Ordinance of law coverage
  • Personal liability coverage, up to $100 million
  • Personal property replacement cost coverage
  • Water backup coverage

Discounts

Although Chubb’s homeowners discounts vary by state, the insurer offers numerous ways to reduce your premium. For example, policy holders could enjoy:

  • Up to a 10% discount for bundling a home insurance policy with auto insurance
  • Up to a 10% discount if you don’t file a claim in a three-year period
  • Up to a 15% discount for installing two or more home safety or security devices
  • Up to a 17% discount for homes that have been renovated within the last six years
  • Up to a 21% discount for newly constructed homes, seven years old or less

Chubb renters insurance

Types of coverage

Chubb’s renters insurance policies include many of the same coverages as its homeowners policies, including:

  • Additional living expense coverage
  • Extended replacement cost coverage
  • Personal liability coverage, up to $100 million
  • Personal property replacement cost coverage
  • Water backup coverage

Discounts

Chubb renters insurance policyholders have many ways to reduce their rates, including:

  • Up to a 5% discount for installing a central station fire alarm system
  • Up to a 5% discount for homes equipped with approved fire alarms and sprinkler systems
  • Up to a 5% discount for units in buildings with approved security services or systems
  • Up to a 10% discount for installing a central station burglar alarm system
  • Up to a 10% discount for homes located in gated communities
  • Up to a 10% discount for rental units constructed with fire-resistant materials
  • Up to a 10% discount for bundling renters insurance with an auto policy

Chubb ratings, reviews, customer satisfaction and complaints

Chubb ranked 20th in J.D. Power’s 2019 U.S. Home Insurance Study, earning two out of five stars, below the industry average. Chubb didn’t make the cut in Power’s 2019 renters insurance study. The provider also failed to rank in Power’s 2020 U.S. Auto Insurance Satisfaction Study.

Chubb has earned an A++ (Superior) financial rating with AM Best and the Better Business Bureau gives the provider an A+ rating. In the last three years, 119 Chubb customers have filed complaints with the BBB, most related to product and service problems.

Chubb’s mobile app, available for Android and Apple devices, enables you to access a digital copy of your auto insurance card, file a claim, pay your premium and view your insurance documents using a smartphone or tablet. However, Chubb customers aren’t impressed. Apple users give the app a three out of five star rating, while Android users rate the app just two out of five stars. Users complain that the app takes too long to open, won’t allow them to log in or won’t open at all.

Reasons why Chubb is a good option

Chubb provides premium auto, home and renters insurance policies. The insurer’s standard home insurance policies include many coverages that most carriers only offer as options, like personal property replacement cost, ordinance of law and water backup coverages. Chubb also gives a homeowner the option to take a cash settlement for a total loss, instead of rebuilding.

While many providers offer barebones coverage for renters, Chubb’s standard renters insurance policies offer many of the same perks as its homeowners policies, like personal property replacement cost and water backup coverages. And renters have the option to substantially increase their personal liability limit, from $1 million to $100 million.

Chubb also provides risk assessment services to homeowners and renters policyholders. Risk assessment professionals can help you catalogue your personal belongings and find potentially costly problems in your home such as faulty electrical connections, leaks and inadequate insulation.

Chubb’s standard car insurance policies cater to automobile owners that want premium coverage. All Chubb auto policies provide worldwide rental car coverage, OEM parts coverage and pet injury coverage and allow you to set liability and uninsured and underinsured motorist coverage limits up to $10 million. If your car needs repairs following a covered loss, Chubb allows you to choose whichever rental vehicle you want, with no per-day limits.

With standard insurance packages loaded with coverages most insurers only offer as options, Chubb is a great choice for folks who drive luxury cars and own high-value homes.

Additional policies offered by Chubb

Besides auto, home and renters insurance, Chubb also offers:

  • Boat and yacht insurance
  • Classic car insurance
  • Condo insurance
  • Earthquake insurance
  • Flood insurance
  • Home appliances and equipment insurance
  • Identity theft insurance
  • Valuable items insurance

Frequently asked questions

Why should I choose Chubb?

Chubb offers premium auto, home and renters insurance policies. The insurer is a great choice if you own a high-value home or drive an expensive luxury car. Chubb offers automobile liability and home personal liability limits that you won’t find with most insurers, along with loss of use coverages that allow you to maintain your normal lifestyle following a covered loss.

Does Chubb offer discounts?

Chubb’s discounts vary by state. Although the carrier offers few auto insurance discounts, homeowners and renters policyholders can earn discounts for installing security and safety devices, home renovations and remaining claims free.

How can I file a claim with Chubb?

Chubb gives you three ways to file a claim. You can contact your local agent, file a claim online or call Chubb’s claims center. After you file a claim, Chubb will assign you a dedicated claims agent, typically within six hours. If you’re displaced from your home following a covered loss, Chubb can also help you find alternative accommodation through its Trusted Service Network.

Do Chubb homeowners policies include earthquake and flood insurance?

Chubb’s standard home insurance and renters policies don’t cover earthquake and flood losses. However, Chubb does sell earthquake and flood insurance. If you live in an area prone to earthquakes or floods, you will need the added protection these policies provide.