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Alfa insurance review 2024
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At a glance
Auto
3.9
Cost & ratings
4.3
Coverage
4.0
Support
4.2
Home
3.1
Cost & ratings
3.7
Coverage
4.3
Support
4.3
About Bankrate Score
Bankrate's take
Policyholders who live in Alabama, Georgia or Mississippi and value a company with a firsthand understanding of local insurance risk might consider Alfa as their company of choice.
Who Alfa may be good for: Alabama, Georgia and Mississippi residents who want an insurer who is focused on local issues and understands the unique needs in the area.
Who Alfa may not be good for: People looking for the lowest cost insurance.
Alfa car insurance
Alfa car insurance may be a good option for drivers in Alabama, Georgia and Mississippi who want standard coverage options, a range of discounts and a mobile app with policy management tools. Its 4.2 Bankrate Score out of a possible 5 points indicates that it offers appealing policies and service.
Alfa offers standard auto coverage types, including uninsured motorist coverage and underinsured motorist coverage. In terms of endorsements, Alfa only offers accidental death and dismemberment, accident forgiveness (in Alabama and Mississippi) and roadside assistance, so it may not be the best carrier for drivers looking for policy customization.
Pros and cons of Alfa car insurance
When comparing car insurance providers to find the best company for you, it may be helpful to weigh the pros and cons of each company. Here are some of the biggest pros and cons we identified while analyzing Alfa’s auto insurance offerings:
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Many discounts for potential policy savings
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Online quotes available
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Rated above average for customer satisfaction
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Very limited coverage area
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Does not offer many endorsements
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Annual membership required for Alabama residents
Alfa car insurance cost
The average full coverage auto policy with Alfa costs $2,900 per year, based on rates provided by Quadrant Information Services. The average minimum coverage policy with the carrier costs $628 per year. Comparatively, the national average cost of car insurance is $2,542 per year for full coverage and $740 per year for minimum coverage.
This makes Alfa less expensive than the national average auto insurance policy. It also tends to have lower rates than the averages for Alabama, Georgia and Mississippi. Keep in mind that these are averages. Factors like ZIP code, vehicle type and claims history may all contribute to a driver’s car insurance premium.
Alfa car insurance rates by driving history
A history of at-fault accidents or traffic violations will likely impact your premium. To illustrate how car insurance rates may change based on driving record, we analyzed Quadrant data to compare quotes from Alfa for drivers with a clean driving history, one speeding ticket and one at-fault accident.
Not all insurers offer insurance to people with a DUI conviction. If you’re shopping for insurance and have been convicted of a DUI in the past, reach out to an insurance agent for help finding a policy.
Alfa full coverage premium | National full coverage premium | |
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Clean driving history | $2,900 | $2,542 |
Speeding ticket conviction | $3,640 | $3,069 |
At-fault accident | $4,302 | $3,577 |
DUI conviction | $3,782 | $4,790 |
*All rates displayed are average annual rates.
Alfa car insurance quotes by age
Car insurance rates may vary based on age. In most cases, young drivers pay the highest rates for car insurance due to their lack of experience on the road. If you are a parent and add a teen driver to your policy, your rates will likely increase. In the table below, you can see Alfa’s average rates for drivers in various age groups. These quotes are for a driver with a clean driving history.
Average cost of car insurance for drivers on their parents’ policy
Alfa full coverage premium | National full coverage premium | |
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Age 16 | $8,956 | $5,469 |
Age 17 | $7,929 | $5,114 |
Age 18 | $7,260 | $4,797 |
Age 19 | $6,613 | $4,197 |
Age 20 | $5,443 | $3,962 |
*All rates displayed are average annual rates.
Average cost of car insurance for drivers on their own policy
Alfa car insurance discounts
Alfa offers a wide selection of car insurance discounts which may help you get a lower premium. However, the discounts Alfa offers may vary by state. Here are some of the unique savings opportunities Alfa advertises:
- Umbrella discount: Policyholders who also have a qualifying commercial, personal or farm umbrella policy could receive a discount on their auto insurance.
- Life insurance policy discount: Policyholders who also hold an Alfa life insurance policy may receive a discount on their auto insurance policy.
- Occupational discount: Alfa offers occupational discounts to qualifying educators, military and first responders, state or federal employees and auto manufacturers.
- Multi-car discount: Discounts may be available for policyholders who insure two or more private passenger vehicles on a single Alfa policy.
- Homeownership: If you own a home you can get a discount on your policy, even if you’re not getting home insurance from Alfa.
- Youth honor student: Full-time students with a GPA of 3.0 or higher can get a lower insurance rate.
Alfa home insurance
With a Bankrate Score of 4.0 out of 5, Alfa home insurance may be a good option for homeowners looking for standard coverage types and a selection of endorsements. The company earned points for its wide variety of endorsements and limited consumer complaints, but lost points due to limited coverage availability and third party customer satisfaction data.
As Alfa's coverage is focused on the Southeast, the company’s familiarity with regional weather threats may be beneficial. For instance, Alfa offers a discount for qualifying residents of Alabama and Mississippi if their homes are fortified against hurricanes and windstorms.
In addition to standard dwelling and personal property structure, Alfa offers the following optional coverage types: home sharing coverage, personal property replacement cost coverage, home systems protection and scheduled personal property coverage. The company also offers insurance for condominiums, renters, churches and farms.
Pros and cons of Alfa home insurance
Below, you can see some of the most notable advantages and drawbacks of Alfa’s home insurance offerings:
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Several endorsements available
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Potential discounts tailored to regional weather patterns
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Some helpful blog resources for buying home insurance
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Few discounts available compared to some other carriers
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Not available outside of Alabama, Mississippi and Georgia
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Online quoting is not available for home insurance
Alfa home insurance cost
The average Alfa home insurance policy costs $1,407 per year for $250K in dwelling coverage, according to Bankrate’s research. Compared to the average cost of homeowners insurance in the U.S, which is $1,687 per year for $250K in dwelling coverage, Alfa customers pay slightly less, though Alfa gets more pricey than the competition when you want to insure homes worth $350,000 or more.
However, the price of your homeowners insurance may depend on several factors, including the coverage types you choose, the age of your home and your credit-based insurance score. The average rates below may be helpful for the comparison, although your individual rates will likely vary.
Dwelling coverage limit | Alfa average premium | National average premium |
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$150,000 | $947 | $1,146 |
$250,000 | $1,407 | $1,687 |
$350,000 | $1,890 | $2,232 |
$450,000 | $2,456 | $2,785 |
$750,000 | $4,113 | $4,457 |
*All rates displayed are average annual rates.
Alfa home insurance discounts
Alfa offers a few home insurance discounts that could help you get a lower premium. However, some discounts are only available in select states. Here are the home insurance discounts advertised by Alfa Insurance:
- Policy bundling: Alfa may provide a discount to customers who purchase home and auto insurance policies with the carrier.
- Legacy customer: If your parent has an Alfa insurance policy, you may qualify for a discount on a home or renters insurance policy.
- Safety equipment: If your home is equipped with safety features, like burglar alarms, fire or smoke alarms, or a deadbolt lock, you could qualify for savings.
- Hurricane resistant materials: Some customers in Alabama and Mississippi may qualify for a discount if their home is fortified against hurricanes.
Alfa life insurance
Based on our review, Alfa offers both term and permanent life insurance policies with some unique options that make it an appealing choice for some insurance buyers. The company has a variety of policy options within these categories, including no-medical-exam policies, an interest sensitive plan and a final expenses burial insurance plan.
Some of the less common coverage options include a return of premium term life policy, which may allow you to recoup a portion of your premiums if you outlive the term. Rapid issue policies let you get a policy in a much shorter amount of time than typical, though the maximum benefit is just $25,000.
You can also purchase Alfa life insurance for children up to 14 years old through the company’s First Step Life program.
Pros and cons of Alfa life insurance
Below, you can see some of the pros and cons we identified with Alfa life insurance:
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No-medical-exam policies available
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Online quotes available for term life insurance
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Several riders offered
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No online quotes for permanent life policies
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No life insurance coverage calculator
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Seniors may find better options elsewhere
Alfa life insurance endorsements
Life insurance endorsements, also called life insurance riders, are optional policies that allow you to personalize your coverage.
Alfa offers a selection of endorsements, including:
Compare Alfa with other insurers
Alfa has a limited service area of just three states, so you’ll need to look elsewhere if you don’t live in Alabama, Georgia, or Mississippi. Even if you do, it’s worth comparing multiple options to look for the best deal. If you’re looking for an insurance policy, consider these alternatives.
Featured
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Overview
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Overview
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Overview
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Overview
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Policyholders who live in Alabama, Georgia or Mississippi and value a company with a firsthand understanding of local insurance risk might consider Alfa as their company of choice.
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Policyholders who value a personalized experience through a local agent, bundling insurance policies with the same company and highly rated customer service might consider State Farm as their company of choice. State Farm holds the 2024 Bankrate Award for Best Term Life Insurer.
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Policyholders who value cheaper car insurance and digital capabilities over bundling multiple insurance policies with the same company might consider Geico as their company of choice. Geico tied for the 2024 Bankrate award for Best Auto Insurance Company Overall.
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Policyholders who value customized car and home insurance and robust coverage options, like life, pet or commercial insurance, might consider Farmers as their company of choice.
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Avg. full coverage auto rate
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Avg. full coverage auto rate
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Avg. full coverage auto rate
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Avg. full coverage auto rate
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$2,900
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$2,244
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$1,732
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$2,668
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Avg. home rate for $250k dwelling coverage
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Avg. home rate for $250k dwelling coverage
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Avg. home rate for $250k dwelling coverage
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Avg. home rate for $250k dwelling coverage
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$1,407
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$1,405
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No rates available
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$1,967
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J.D. Power Digital Experience Study - Service
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J.D. Power Digital Experience Study - Service
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J.D. Power Digital Experience Study - Service
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J.D. Power Digital Experience Study - Service
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Not scored
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714/1,000
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731/1,000
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689/1,000
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J.D. Power Digital Experience Study - Shopping
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J.D. Power Digital Experience Study - Shopping
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J.D. Power Digital Experience Study - Shopping
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J.D. Power Digital Experience Study - Shopping
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Not scored
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532/1,000
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502/1,000
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547/1,000
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AM Best rating
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AM Best rating
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AM Best rating
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AM Best rating
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A (Excellent)
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A+ (Superior)
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A++ (Superior)
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A (Excellent)
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Is Alfa Insurance a good insurance company?
Based on our insurance review, Alfa Insurance may be a good option if you live in one of the three states where the majority of coverage types are available. Alfa offers a good selection of coverage types, and many policies come with multiple endorsements and discounts.
It’s easy to get an auto or life insurance quote online and contact a customer service agent, either through phone or live chat. However, keep in mind that Alfa doesn’t offer as many online tools as some other insurers, and you’ll likely have to change insurers if you move out of its coverage area.
Alfa customer satisfaction
Researching third-party ratings for customer satisfaction, claim satisfaction and company complaints may help you choose the best insurance company for your needs. Some of the most reputable organizations that rate insurance companies are J.D. Power and the National Association of Insurance Commissioners (NAIC). Alfa was not rated in J.D. Power’s U.S. Auto Claims Satisfaction Study.
Study or Rating agency | Alfa | Industry average |
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2023 J.D. Power Digital Experience Study - Service | Not scored | 702/1,000 |
2023 J.D. Power Digital Experience Study - Shopping | Not scored | 521/1,000 |
AM Best rating | A (Excellent) | N/A |
Alfa customer complaints
The National Association of Insurance Commissioners (NAIC) tracks consumer complaints about insurance providers and uses that information to create a complaint index that it publishes to consumers. An index of 1 means that a company receives about as many complaints as expected given its market share. An index under 1 indicates fewer complaints than expected while an index over 1 indicates more complaints.
In the NAIC Complaint Index, Alfa has fewer complaints than expected for private passenger auto insurance based on its market share. Alfa’s complaint index is 0, which indicates no complaints.
Alfa has a near-baseline number of complaints for home insurance, according to the NAIC Complaint Index. Alfa’s complaint index for home insurance is 0.99, which is just barely under the industry index of 1.00.
Other Alfa tools and benefits
Alfa offers a variety of tools that its customers can use to make buying insurance easier, as well as some perks and additional coverage options.
Some of these benefits include:
- Mobile app: Alfa’s highly rated mobile app allows customers to virtually view policy information, file claims, connect with an agent and pay their bill.
- Personal umbrella insurance: This coverage option may help protect you against the financial burden of a lawsuit by adding additional liability protection to back up your homeowners and auto insurance policies.
- Farm insurance: Alfa offers property, liability and optional coverage types for farmers in eligible states.
- Farmer discounts: Alabama residents who become members of the Alabama Farmers Federation may get a discount on policies.
- Church insurance: This policy is designed to cover your place of worship.
- Watercraft insurance: This coverage pays out for covered losses to your recreational watercraft and is written on an actual cash-value.
- Educational materials: You can read Alfa’s home insurance blog to learn how to protect your home from various dangers.