Resolving a bank mistake

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Banks in the U.S. process millions of transactions every day, and mistakes occur. How do you fix them? I’m Doug Whiteman with your Personal Finance Minute.

The consumer advocacy group Consumer Action has some tips for banking customers who need to resolve disputes over mysterious debits, uncredited deposits and other similar issues. First, get your facts straight and put everything down onto a cheat sheet for when you call the bank, and know what it is that you want customer service to do. Find a live person to speak to, and if he or she can’t help you, ask to speak to a higher-up. If customer service reps won’t help you or move you further up the food chain, you can try reaching out to bank personnel via social media services like Twitter or Facebook. Keep your cool, and follow up your phone communication with a letter. If customer service is getting you nowhere, it might be time to take your matter to regulators, such as the government’s new Consumer Financial Protection Bureau.

For more on fighting banking flubs, visit I’m Doug Whiteman.