A
passbook
savings account used to be a staple of banks, and it was often a child's first
experience with banking. But times have changed. In Bankrate's exclusive
survey of passbook and statement savings accounts, only 37 of 100 banks and
savings banks still offer these accounts. In last fall's survey, 38 of 100 offered
them.
In fact, for many banks, passbooks
are a distant memory. When an interview with Bank
of America to discuss the demise of passbook accounts
was requested, the media relations representative
quipped, "Do you mean the type -- as I recall
from my youth -- where deposits are date-stamped
actually in the savings book?" Other banks
that no longer have passbook accounts indicated
that no one could speak on the subject.
A Wells Fargo spokesman explains
the bank's move away from passbooks as embracing
technology and delivering more customer service.
"Wells Fargo replaced passbooks
many years ago. Passbooks existed when there were
no phone banks, ATMs or the Internet. In many
respects we have simply capitalized on new technologies
-- similar to the airlines going to electronic
tickets," he says. "In doing so we have
provided our customers with a variety of ways
to check on their funds, many 24 hours a day.
With online banking, customers can look at the
status of all their accounts instaneously. They
can also use the automated phone bank or speak
to a phone banker. In addition, customers can
check balances at ATMs. And of course, they can
always visit their local Wells Fargo store if
they want that human touch."
Geographic
differences Most of the institutions that still offer passbook accounts
are thrifts and tend to be in the Northeast region. For example, in the New York
metropolitan area, two of the five banks surveyed have passbook accounts and four
of the five savings banks do. In Boston, four of five banks and savings banks
of the 10 surveyed have passbook accounts. By contrast, only
one of the 10 banks and savings banks surveyed in the Dallas and Houston areas
offers passbook savings accounts, and two of 10 in Chicagoland have them.
Statement savings accounts are available
at every bank and savings bank surveyed, except
World Savings Bank -- which offers passbook accounts
in every market it serves.
Wachovia, which has acquired World
Savings Bank, still offers passbook accounts in
some of its markets, such as the Northeast and
Florida.
"We tried to discontinue passbooks
several years ago, but a certain customer base
said they wanted them," says Lisa Brewer,
vice president for deposits at Wachovia. "They
said, 'Don't take my passbook away or I'll take
my account away.' I think it's probably an older
customer base that really likes those accounts."
Statement savings rule
So what took the place of passbook accounts? Most
savings accounts are tied to checking accounts,
and the total balance of savings and checking
is used to determine whether monthly fees are
charged. Also, most banks allow customers to withdraw
money from either checking or savings via ATM
cards.
"We have also introduced new
types of basic savings products that have replaced
the traditional passbook savings account,"
says the Wells Fargo spokesman. "Our Goal
Savings Account is a perfect example. It offers
tiered rates, so balances above $1,000 earn more
than balances below $1,000. Passbook savings typically
offered a flat rate."
For banks, the cost of the books
themselves, plus the time it took for a teller
to enter the deposit, stamp it and initial it,
contributed to making passbooks passe. And no
doubt consumers realized passbooks were not convenient:
You had to bring the book to the bank, stand in
line to make a deposit and have the passbook filled
out by a teller. And consumers with statement
savings accounts still get a monthly record of
transactions via their bank statements.
The rise of online banking was probably
the nail in the coffin of many passbook accounts:
If a customer can check the deposits and withdrawals
on a computer every day, who needs to record transactions
in a passbook?
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