Departments: Office of Homeowner Preservation. Borrower Relief Centers.
Contact: Call the telephone number on your loan statement. Call (800) MORTGAGE, or (800) 667-8424. Fax (480) 753-7832. E-mail mortgagehelp@citi.com. Online form. Web site: www.mortgagehelp.citi.com.
Noted qualifications: Principal residence. Sufficient reliable income to afford modified mortgage payments.
Mortgage owned by
Citigroup Inc.
Options:
Interest-rate reduction. Extension of loan term. Forgiveness of principal. Foreclosure moratorium. Financial education services. What these terms mean.
Letters:
Citi is "reaching out to customers through calls, written correspondence, e-mail, toll-free assistance lines, online social networks and external counselors," according to a company statement. Homeowners in Arizona, California, Florida, Indiana, Michigan, Nevada and Ohio are most likely to receive a letter because of falling home prices, high unemployment and economic distress in those states.
Tip: Citi also conducts local outreach programs with nonprofit counseling organizations.
Borrowers look for mortgage modification
Office of Homeowner Preservation.
