Getting service from customer service
By Aviya
Kushner • Bankrate.com
 It's
a maddening experience: You have a bill that demands explanation
or a question that needs answering, and call customer service.
After an interminable
wait on hold, you get a customer-service representative who
doesn't know, won't tell or couldn't care less.
Well, we can't
solve your problem, but we can help you deal with customer
service.
- Surviving
a call to customer service-- Plan ahead, stay calm and
know just what it is you're after.
- 8
tips for dealing with customer service -- Get what you're
after with a minimum of fuss.
- Crawling
through the customer-service maze -- Our intrepid reporter
tries to get a straight answer and does ... finally.
- Calling
tech support will cost you -- You don't spend so much
time on hold, but you'll pay for the help you get.
Have a customer service nightmare story you
want to tell? Send
it to us and we'll share the scariest of the bunch with
Bankrate readers.
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