eRates Mortgage Reviews & Ratings - Bankrate.com
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eRates Mortgage Reviews & Ratings

eRates Mortgage
4.3
245 Reviews
82%
recommend
State Lic # MC-1772
NMLS # 1071
  • Professionalism
    4.4
  • Knowledge
    4.4
  • Responsiveness
    4.4
  • Level of Service
    4.3
  • 210 out of 245 rates honored.
    86%
eRates Mortgage is one of the fastest growing direct to consumer mortgage companies in the country. more
  • Purchase
  • Refinance
  • Low cost options
  • !
  • =
  • #
  • e
  • 5
Consumer Reviews
Richard Fiddlar and Christina Pritt are Awesome
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
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I was very nervous to do a cash in refi online but Richard and Christina were very responsive and eased my anxieties. The deal they offered beat the competition and everything went as promised when I agreed to start the process. Very happy I gave ERATES a try and very impressed with Richard and Christina. I will refer others to them. more
By Josh (Renton, WA)
Reviewed on: 10/5/2017 12:30:28 PM
Very Satisfied
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
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Like most of you, this was my first home purchase and I shopped all around charlotte to get the best loan rate. Home buying process is soo stressful that it is not just about getting the best loan rate but its also about getting experienced Advice and Guidance through out the process. A special and sincere thanks to the Loan Officer - Carmen S Blackburn as well as Loan processing agent - Kari Van Den Burg. They were sooo helpful and so supportive and took care of me like one of their own family. I would definately recommend them for all your loan needs. One thing i will say "If you don't want to stress your self out with the home buying process then sign up for this company and you will be surprised how well you will be taken care of? " Most importantly they closed my loan within 8 days more
By runningmom (Concord, NC, United States)
Reviewed on: 9/15/2014 1:09:33 PM
Official reply from eRates Mortgage
Thanks for the kind words - we're happy we could help you with your mortgage needs!
Super Happy!
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
They work for you.. Joel and Tina worked together and made our loan happen. When going to finance, have all your documentation ready. The team you work with will guide you. Thanks eRates Mortgage, you guys(Joel and Tina) more
By templinfamily
Reviewed on: 9/23/2014 2:58:14 PM
Rates are second to none
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Worked with Joel Childress and Phalla Keo. They answered every question, made getting the necessary documentation easy and were responsive when the closing date had to be moved to accommodate other parties. A local broker with a regional bank mocked the "internet pricing" when I told him who we were going with, but in the end he was 0.25% higher from E Rates and also charged higher fees. Joel was hands down the most professional loan officer I dealt with. more
By odrozdowski28 (Raleigh, NC, United States)
Reviewed on: 9/24/2014 6:39:50 PM
Five star
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
eRates Mortgage, I just wanted to take this time out to thank Brian Smith and Tina Locascio and your staff on an excellent job, which deserves much credit. eRates Mortgage, what a five star company. I want everyone who reads this to know how pleased I am with eRates Mortgage. Thank you for the outstanding service you have given me. I did a lot of research on getting a equity loan and I was extremely impressed with there knowledge and guidance. The end results was just what I was looking for. I have to say Brian and Tina treated me like I was their only customer, answering all questions right away and never leaving me hanging. I always felt like person not a number. They treated me like a friend. You will enjoyed their friendly service. The staff has consistently made extra efforts to assist me in completing my loan on time with "Superior Rates, and a Streamlined Process." If you need a support team in a financial tough time of ones life, Tina and Brian at eRates Mortgage is the way to go. If they can't make it happen, no one will. eRates Mortgage is one of the fastest-growing, direct-to-consumer mortgage lenders in the country. Over the past 20 years they have helped thousands of consumers with their home loans and financing needs by focusing on Customer Satisfaction. Just as they say on there website. I give them an A+ A+ rating. Thank You eRates Mortgage and most of all Thank You Tina and Brian. John V. more
By Mrjvan2 (Rahway, NJ, United States)
Reviewed on: 10/10/2014 4:19:39 PM
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