Citibank N.A. Mortgage Reviews & Ratings - Bankrate.com
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Citibank, N. A. Reviews & Ratings

Citibank, N. A.
2.3
12 Reviews
25%
recommend
NMLS # 412915
  • Professionalism
    2.7
  • Knowledge
    2.3
  • Responsiveness
    2.7
  • Level of Service
    2.5
  • 8 out of 12 rates honored.
    67%
Citibank is an advertiser. Citibank provides information about mortgages rates, home refinancing & loan products. Mortgage representatives are available to help 8 AM to 10 PM ET & Sat: 9 AM to 7 PM ET more
  • You can take advantage of low rates from Citibank!
  • Buying? It is easy with NO COST SureStart® mortgage pre-approval.
Consumer Reviews
Thank You
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
such a smooth process, happy i chose citibank over bank of america.
By ns12341 (Boston, MA, United States)
Reviewed on: 5/13/2015 12:03:29 AM
Very Professional and Smooth Process
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
There were no surprises or issues with my application for the loan and with closing on the home. Citi provided everything I needed very quickly and were fast to respond to calls/emails. I'd recommend them to friends and family. more
By first home buyer 2015 (New York, NY, United States)
Reviewed on: 9/7/2015 2:05:37 PM
WONDERFUL EXPERIENCE
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
OUR LOAN OFFICER . LEO FIGLIOZZI, WAS BY OUR SIDE FROM DAY ONE. MY HUSBAND AND I WERE NEW HOME BUYERS AND LEO WAS AVAILABLE FOR US EVERY STEP OF THE WAY.. I HAVE NEVER MET SOMEONE SO KIND AND PROFESSIONAL. HE WAS MORE AVAILABLE THAN OUR REALTOR.. OUR EXPERIENCE WITH LEO WAS AMAZING AND I WOULD RECOMMEND HIM TO ANYONE. HE MADE OUR PROCESS GO SMOOTHLY AND WAS ALWAYS THERE TO ANSWER QUESTIONS. I REALLY APPRECIATE HIS HELP AND HOPE YOU GET A CHANCE TO WORK WITH A WONDERFUL AND HONEST PERSON... HE WAS BEYOND GREAT, YOU WAS EXCELLENT AND THAT IS AN UNDERSTATEMENT... more
By Anita (New York)
Reviewed on: 10/4/2016 4:27:47 PM
Some confusion, but OK
  • Professionalism
    3
  • Knowledge
    2
  • Responsiveness
    5
  • Level of Service
    3
yes
no
I had to deal with two representatives for a refinance. One was connected with the underwriter and the other was the original person I dealt with. This caused some confusion and didn't benefit me in any way. At least they were both accessible and promptly responded to emails and phone calls. They recommend a company for the closing that is ridiculously expensive. They clearly notify you that you can choose another closing company, and you should. My biggest complaint is that after getting a locked in rate they raised it by an eighth percent when I took advantage of an offer they had made to reduce closing costs by $500 if I opened a Citibank checking account. They had the lame excuse that the original rate they had given was a promotional rate (first time they had mentioned that), and I could only have one promotion, so I had to choose. It worked out okay, but should have been easier. more
By buddy (MI)
Reviewed on: 1/31/2017 2:54:19 PM
Mostly awful experience
  • Professionalism
    2
  • Knowledge
    1
  • Responsiveness
    2
  • Level of Service
    2
yes
no
Citi offered best rate. Signed commitment. Had appraisal done. Then they said they wouldn't be able to lend to me. My co-op (1,700 apartments in NYC) "wasn't on their list." Why didn't they figure that out BEFORE the GFE/initial papers were signed? I finally got my way, but not after a month of wasted time and many anger-inducing calls to find someone there who had half a clue. If not, I would have been out $500, as appraisal is no transferable. They only get any positive marks for finally seeing the error of their ways. If you find a comparable rate from another lender, avoid Citi. more
By DC500 (New York, NY, United States)
Reviewed on: 5/7/2015 4:25:48 PM
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