such a smooth process, happy i chose citibank over bank of america.
There were no surprises or issues with my application for the loan and with closing
on the home. Citi provided everything I needed very quickly and were fast to respond to calls/emails. I'd recommend them to friends and family.
OUR LOAN OFFICER . LEO FIGLIOZZI, WAS BY OUR SIDE FROM DAY ONE. MY HUSBAND
AND I WERE NEW HOME BUYERS AND LEO WAS AVAILABLE FOR US EVERY STEP OF THE WAY.. I HAVE NEVER MET SOMEONE SO KIND AND PROFESSIONAL. HE WAS MORE AVAILABLE THAN OUR REALTOR.. OUR EXPERIENCE WITH LEO WAS AMAZING AND I WOULD RECOMMEND HIM TO ANYONE. HE MADE OUR PROCESS GO SMOOTHLY AND WAS ALWAYS THERE TO ANSWER QUESTIONS. I REALLY APPRECIATE HIS HELP AND HOPE YOU GET A CHANCE TO WORK WITH A WONDERFUL AND HONEST PERSON... HE WAS BEYOND GREAT, YOU WAS EXCELLENT AND THAT IS AN UNDERSTATEMENT...
I had to deal with two representatives for a refinance. One was connected with the
underwriter and the other was the original person I dealt with. This caused some confusion and didn't benefit me in any way. At least they were both accessible and promptly responded to emails and phone calls. They recommend a company for the closing that is ridiculously expensive. They clearly notify you that you can choose another closing company, and you should. My biggest complaint is that after getting a locked in rate they raised it by an eighth percent when I took advantage of an offer they had made to reduce closing costs by $500 if I opened a Citibank checking account. They had the lame excuse that the original rate they had given was a promotional rate (first time they had mentioned that), and I could only have one promotion, so I had to choose. It worked out okay, but should have been easier.
Citi offered best rate. Signed commitment. Had appraisal done. Then they said they wouldn't be
able to lend to me. My co-op (1,700 apartments in NYC) "wasn't on their list." Why didn't they figure that out BEFORE the GFE/initial papers were signed? I finally got my way, but not after a month of wasted time and many anger-inducing calls to find someone there who had half a clue. If not, I would have been out $500, as appraisal is no transferable. They only get any positive marks for finally seeing the error of their ways. If you find a comparable rate from another lender, avoid Citi.