CitiBank NA Mortgage Reviews & Ratings - Bankrate.com
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2.1
9 Reviews
22%
recommend
  • Professionalism
    2.2
  • Knowledge
    2.1
  • Responsiveness
    2.0
  • Level of Service
    2.1
  • 6 out of 9 rates honored.
    67%
Consumer Reviews
Thank You
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
such a smooth process, happy i chose citibank over bank of america.
By ns12341 (Boston, MA, United States)
Reviewed on: Wednesday, May 13, 2015
Official reply from
We wanted to thank you for the great feedback regarding Citibank. As our client, you are the foundation of our business and we want you to know that we value your relationship and your feedback.
Regards,
Maryrose M
Very Professional and Smooth Process
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
Yes
Yes
There were no surprises or issues with my application for the loan and with closing on the home. Citi provided everything I needed very quickly and were fast to respond to calls/emails. I'd recommend them to friends and family. more
By first home buyer 2015 (New York, NY, United States)
Reviewed on: Monday, September 07, 2015
Official reply from
Hello! It is great to see Citibank was able to deliver a remarkable experience for you. Thank you for taking the time to share that with us and hope you will consider choosing Citibank for your next home loan in the future.
Regards,
Maryrose M
Mostly awful experience
  • Professionalism
    2
  • Knowledge
    1
  • Responsiveness
    2
  • Level of Service
    2
Yes
No
Citi offered best rate. Signed commitment. Had appraisal done. Then they said they wouldn't be able to lend to me. My co-op (1,700 apartments in NYC) "wasn't on their list." Why didn't they figure that out BEFORE the GFE/initial papers were signed? I finally got my way, but not after a month of wasted time and many anger-inducing calls to find someone there who had half a clue. If not, I would have been out $500, as appraisal is no transferable. They only get any positive marks for finally seeing the error of their ways. If you find a comparable rate from another lender, avoid Citi. more
By DC500 (New York, NY, United States)
Reviewed on: Thursday, May 07, 2015
Official reply from
Thank you for taking the time to write about your experience with Citibank. I am sorry we did not meet your expectations and would like the opportunity to try turning it around with you. I will need some additional details to try to do so. Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.
I look forward to working with you,
Maryrose M
Would not recommend
  • Professionalism
    2
  • Knowledge
    3
  • Responsiveness
    1
  • Level of Service
    2
Yes
No
I used them to refinance and existing mortgage and had a bad experience. The loan eventually closed but a lot of the third party services they use are more expensive then they should. That could do with the fact that they have an agreement with those companies that they pay money back to the citi. That is information is buried in a disclosure document that you have to read. Then there was a match between my attorney and citi mortgage with regards to who delayed the process. I would not recommend them more
By Mattbr83 (Hollywood, FL, United States)
Reviewed on: Tuesday, May 12, 2015
Official reply from
Dear Mattbr83,
I am very concerned about the recent experience you had with Citibank. I would like to take a deeper dive into what transpired. Please send an email to customer.help@citi.com and reference your Bankrate review. When you send the email, please include your name, best phone number to call, best time to call, and the reference number of your Bankrate review. Please do not include any account numbers or application numbers in your email. I look forward to hearing from you soon.
Best Regards,
Joe C.
Horrible Service
  • Professionalism
    1
  • Knowledge
    1
  • Responsiveness
    1
  • Level of Service
    1
Yes
No
Their process was more painful than an Audit. The lack of return calls were to many to count, no one every picked up the phone more
By june123 (Gaithersburg, MD, United States)
Reviewed on: Thursday, March 26, 2015
Official reply from
I’m very concerned about the situation you have mentioned. We would like to speak to you and get more information. Please send an email including your name, phone number, and best time to call to customer.help@citi.com. Please reference Bankrate in your email. For security, do not include account numbers in your email. We’d like to try and help. Thanks for letting us know.
Regards,
Al H.
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