Citibank N.A. Mortgage Reviews & Ratings - Bankrate.com
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Citibank, N. A. Reviews & Ratings

Citibank, N. A.
2.3
12 Reviews
25%
recommend
NMLS # 412915
  • Professionalism
    2.7
  • Knowledge
    2.3
  • Responsiveness
    2.7
  • Level of Service
    2.5
  • 8 out of 12 rates honored.
    67%
Citibank is an advertiser. Citibank provides information about mortgages rates, home refinancing & loan products. Mortgage representatives are available to help 8 AM to 10 PM ET & Sat: 9 AM to 7 PM ET more
  • You can take advantage of low rates from Citibank!
  • Buying? It is easy with NO COST SureStart® mortgage pre-approval.
Consumer Reviews
Thank You
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
such a smooth process, happy i chose citibank over bank of america.
By ns12341 (Boston, MA, United States)
Reviewed on: 5/13/2015 12:03:29 AM
Official reply from Citibank, N. A.
We wanted to thank you for the great feedback regarding Citibank. As our client, you are the foundation of our business and we want you to know that we value your relationship and your feedback. Regards,Maryrose M
Very Professional and Smooth Process
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
There were no surprises or issues with my application for the loan and with closing on the home. Citi provided everything I needed very quickly and were fast to respond to calls/emails. I'd recommend them to friends and family. more
By first home buyer 2015 (New York, NY, United States)
Reviewed on: 9/7/2015 2:05:37 PM
Official reply from Citibank, N. A.
Hello! It is great to see Citibank was able to deliver a remarkable experience for you. Thank you for taking the time to share that with us and hope you will consider choosing Citibank for your next home loan in the future.Regards,Maryrose M
WONDERFUL EXPERIENCE
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
OUR LOAN OFFICER . LEO FIGLIOZZI, WAS BY OUR SIDE FROM DAY ONE. MY HUSBAND AND I WERE NEW HOME BUYERS AND LEO WAS AVAILABLE FOR US EVERY STEP OF THE WAY.. I HAVE NEVER MET SOMEONE SO KIND AND PROFESSIONAL. HE WAS MORE AVAILABLE THAN OUR REALTOR.. OUR EXPERIENCE WITH LEO WAS AMAZING AND I WOULD RECOMMEND HIM TO ANYONE. HE MADE OUR PROCESS GO SMOOTHLY AND WAS ALWAYS THERE TO ANSWER QUESTIONS. I REALLY APPRECIATE HIS HELP AND HOPE YOU GET A CHANCE TO WORK WITH A WONDERFUL AND HONEST PERSON... HE WAS BEYOND GREAT, YOU WAS EXCELLENT AND THAT IS AN UNDERSTATEMENT... more
By Anita (New York)
Reviewed on: 10/4/2016 4:27:47 PM
Some confusion, but OK
  • Professionalism
    3
  • Knowledge
    2
  • Responsiveness
    5
  • Level of Service
    3
yes
no
I had to deal with two representatives for a refinance. One was connected with the underwriter and the other was the original person I dealt with. This caused some confusion and didn't benefit me in any way. At least they were both accessible and promptly responded to emails and phone calls. They recommend a company for the closing that is ridiculously expensive. They clearly notify you that you can choose another closing company, and you should. My biggest complaint is that after getting a locked in rate they raised it by an eighth percent when I took advantage of an offer they had made to reduce closing costs by $500 if I opened a Citibank checking account. They had the lame excuse that the original rate they had given was a promotional rate (first time they had mentioned that), and I could only have one promotion, so I had to choose. It worked out okay, but should have been easier. more
By buddy (MI)
Reviewed on: 1/31/2017 2:54:19 PM
Mostly awful experience
  • Professionalism
    2
  • Knowledge
    1
  • Responsiveness
    2
  • Level of Service
    2
yes
no
Citi offered best rate. Signed commitment. Had appraisal done. Then they said they wouldn't be able to lend to me. My co-op (1,700 apartments in NYC) "wasn't on their list." Why didn't they figure that out BEFORE the GFE/initial papers were signed? I finally got my way, but not after a month of wasted time and many anger-inducing calls to find someone there who had half a clue. If not, I would have been out $500, as appraisal is no transferable. They only get any positive marks for finally seeing the error of their ways. If you find a comparable rate from another lender, avoid Citi. more
By DC500 (New York, NY, United States)
Reviewed on: 5/7/2015 4:25:48 PM
Official reply from Citibank, N. A.
Thank you for taking the time to write about your experience with Citibank. I am sorry we did not meet your expectations and would like the opportunity to try turning it around with you. I will need some additional details to try to do so. Please email me at customer.help@citi.com with some additional details about what happened. Please include your name, telephone number, best time for me to try to reach you, and the property address involved.I look forward to working with you,Maryrose M
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