Citibank N.A. Mortgage Reviews & Ratings - Bankrate.com
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Citibank, N. A. Reviews & Ratings

Citibank, N. A.
4.0
34 Reviews
74%
recommend
NMLS # 412915
  • Professionalism
    4.1
  • Knowledge
    4.0
  • Responsiveness
    4.1
  • Level of Service
    4.1
  • 30 out of 34 rates honored.
    88%
Citibank is an advertiser. Citibank provides information about mortgages rates, home refinancing & loan products. Mortgage representatives are available to help 8 AM to 10 PM ET & Sat: 9 AM to 7 PM ET more
  • You can take advantage of low rates from Citibank!
  • Buying? It is easy with NO COST SureStart® mortgage pre-approval.
Consumer Reviews
Thank You
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
such a smooth process, happy i chose citibank over bank of america.
By ns12341 (Boston, MA, United States)
Reviewed on: 5/13/2015 12:03:29 AM
Official reply from Citibank, N. A.
We wanted to thank you for the great feedback regarding Citibank. As our client, you are the foundation of our business and we want you to know that we value your relationship and your feedback. Regards,Maryrose M
Very Professional and Smooth Process
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
There were no surprises or issues with my application for the loan and with closing on the home. Citi provided everything I needed very quickly and were fast to respond to calls/emails. I'd recommend them to friends and family. more
By first home buyer 2015 (New York, NY, United States)
Reviewed on: 9/7/2015 2:05:37 PM
Official reply from Citibank, N. A.
Hello! It is great to see Citibank was able to deliver a remarkable experience for you. Thank you for taking the time to share that with us and hope you will consider choosing Citibank for your next home loan in the future.Regards,Maryrose M
WONDERFUL EXPERIENCE
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
OUR LOAN OFFICER . LEO FIGLIOZZI, WAS BY OUR SIDE FROM DAY ONE. MY HUSBAND AND I WERE NEW HOME BUYERS AND LEO WAS AVAILABLE FOR US EVERY STEP OF THE WAY.. I HAVE NEVER MET SOMEONE SO KIND AND PROFESSIONAL. HE WAS MORE AVAILABLE THAN OUR REALTOR.. OUR EXPERIENCE WITH LEO WAS AMAZING AND I WOULD RECOMMEND HIM TO ANYONE. HE MADE OUR PROCESS GO SMOOTHLY AND WAS ALWAYS THERE TO ANSWER QUESTIONS. I REALLY APPRECIATE HIS HELP AND HOPE YOU GET A CHANCE TO WORK WITH A WONDERFUL AND HONEST PERSON... HE WAS BEYOND GREAT, YOU WAS EXCELLENT AND THAT IS AN UNDERSTATEMENT... more
By Anita (New York)
Reviewed on: 10/4/2016 4:27:47 PM
Excellent experience and service
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
I called Citibank for a mortgage loan pre-approval because my last two loans with Citibank have gone very well. And again Citibank has provided excellent, fast service! more
By Scott (Chicago)
Reviewed on: 9/2/2017 12:30:03 PM
Status Update
  • Professionalism
    5
  • Knowledge
    5
  • Responsiveness
    5
  • Level of Service
    5
yes
yes
Like that they call/email with the status of your loan,
By Romeo & Marilei (Tacoma. WA)
Reviewed on: 9/2/2017 12:53:38 PM
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