Contacting mortgage servicers
By Bankrate • Bankrate.com

When you're falling behind on your house payments and you need to work something out with the mortgage servicer, you want to talk to someone in the loss mitigation department. The following list contains the names of mortgage servicers and their phone numbers. The numbers connect directly to the loss mitigation department when possible.

Mortgage servicers

Company name Phone number ABN AMRO Mortgage Group (merged with CitiMortgage Corp.) (800) 783-8900* Accredited Home Lenders (refinance) (877) 683-4466 AMC Mortgage Services - (now CitiResidential Lending Inc.) (Also handles loans originated by Ameriquest and Argent) (800) 211-6926 American Home Mortgage Corp. (877) 304-3100* Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services) (800) 211-6926 Aurora Loan Services (Debt collection) (800) 550-0508 Avelo Mortgage LLC (866) 992-8356* Bank of America (800) 846-2222 BB&T Mortgage (800) 827-3722* Central Pacific Bank (800) 342-8422* Charter One Bank (now CCO Mortgage) (800) 234-6002* Chase Home Finance (800) 848-9136 (customer service), (858) 605-2181 (delinquency customer service) Chase Home Finance-New Jersey (800) 446-8939* Chevy Chase Bank (800) 933-9100* CitiMortgage (866) 272-4749 Countrywide Financial-California (Debt collection) (800) 669-0102 Countrywide Home Loans (Debt collection) (877) 744-7691 Downey Financial Corp. (800) 824-6902, ext. 6696 EMC Mortgage Corp. (888) 577-4011 Equity One (now Popular Mortgage Counseling Inc.) (Debt collection) (866) 361-3460

*No direct line to loss mitigation or loan resolution department.