The latest report from the American Customer Satisfaction Index shows that banking customers are growing more frustrated with bank fees.
A new study shows that plenty of customers are considering ditching big banks.
A new survey shows that many account holders have considered switching banks, but a few key reasons are preventing them from actually moving their money.
Banks are charging customers for leaving, but there are ways to keep those fees from piling up.
Major banks that hope new monthly fees for debit card use will help them recoup the higher income they used to earn from merchants on such transactions might be disappointed. Substantial proportions of consumers say they won’t pay the new fees, according to a recent online survey that found 43 percent of respondents would change
Bank mergers and acquisitions present customers with a dilemma of whether to stay or flee the new bank that gets possession of their accounts. Customers are smart to do some research into the new bank’s fees, services, rates and policies before they decide whether to accept the new status quo or switch to another bank