Personal Finance Advice and Commentary

A new ad campaign from one of America’s biggest banks highlights why account holders still need face-to-face customer service.

“Attractive financial results.” “Long-term strategic value.” “Seven million young, high-income, loyal customers.” Those were the reasons, according to a company statement, why Capital One Financial Corp. agreed this week to pay $9 billion in stock and cash to buy online bank ING Direct. The purchase price will consist of $6.2 billion in cash and approximately 56

A new survey of 15,000 people in the U.S. and Canada has found that banking customers have so far not embraced mobile banking. In fact, only a scant 1.7 percent of U.S. respondents said they preferred to use mobile banking for routine transactions. That figure wasn’t as dismal as the percentage who said they liked to