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Not everyone loves mobile banking

By Claes Bell, CFA · Bankrate.com
Friday, August 22, 2014
Posted: 5 pm ET

Mobile banking has long been seen as the future of how we'll handle day-to-day banking tasks, but that future hasn't quite arrived yet.mobile-blog-3d-illustration-of-a-cellphone-and-money-

According to a survey this month by the American Bankers Association, only 10 percent of bank customers said their preferred banking method was mobile, up from 8 percent last year. Meanwhile ATMs, a much older technology, was preferred by 21 percent of respondents, up 18 percent since last year.

The only banking methods that were less popular were mail and telephone.

Part of the reason mobile banking hasn't yet become more common is that people aren't quite ready to trust that the technology is secure. A 2013 study by the Federal Reserve found that among those who don't use mobile banking, 49 percent say it's because of concerns about security.

This doesn't mean that mobile banking isn't growing in popularity. It seems likely that a much higher percentage of banking customers use mobile banking, but in more of a supplementary role. Maybe they use their phones for simple tasks like checking their balance or making quick deposits, but prefer to wait until they have a chance to get to a desktop, or drop by a branch, to take on more complex tasks.

Unlike mobile wallets, whose future continues to recede further into the great unknown as each year passes, it seems likely that mobile banking will one day be a primary way people interact with their accounts. It just might take a while.

What do you think? Do you use mobile banking? If not, why not?

For more on managing your finances via mobile, check out our mobile finance page.

Follow me on Twitter: @ClaesBell.

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