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Discover tops credit card survey

By Jeanine Skowronski ·
Thursday, August 20, 2015
Posted: 2 pm ET

Discover is the best credit card company in the U.S., according to J.D. Power's annual Credit Card Satisfaction Survey.

credit-card-blog-discover-tops-credit-card-surveyAmerican Express, which tied Discover for the top spot last year and topped the rankings the other 7 years J.D. Power has conducted its survey, came in 2nd. JPMorgan Chase came in third.

Why should you care?

Ultimately, the right credit card for you comes down to what you intend to use it for. But the rankings are helpful in determining how each of the major issuers rate when stacked against each other. Take a look:

The rest of the story

J.D. Power rates major credit card issuers by 6 factors (listed here in order of importance): interaction, credit card terms, billing and payment, rewards, benefits and services and problem resolution.

Discover scored 828 points on a 1,000-point scale, netting high marks across all 6 categories. Its performance shouldn't really come as a surprise, given the issuer made several consumer-friendly changes over the last year.

In November, Discover eliminated rewards expiration dates. In June, it debuted a double rewards bonus offer geared toward new cardholders, and it also launched Freeze It, a security feature that enables cardholders to turn a card "on" and "off" if they misplace it.

Getting the best cards

Overall satisfaction with issuers is at a record high of 790, surpassing the previous high of 778 in the 2014 study.

J.D. Power found rewards and benefits are the 2 main reasons customers choose a credit card. They're also key drivers of satisfaction and spending on a primary card, though past Bankrate research suggests these points aren't as sticky as one may think.

In any event, premium credit cards, which feature the best benefits, are reserved for consumers with stellar credit, so if J.D. Power's survey has you thinking about applying for some new plastic, it may be a good idea to see where your credit score stands.

Check your credit report for free at myBankrate. If you need a bit of boost, check for errors and pay down any high credit card balances before applying. This Bankrate quiz can help you determine what type of credit card is right for you.

Follow me on Twitter: @JeanineSko.

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Curtis Frith
September 10, 2015 at 3:27 am

Discover Card is the best, by far, the rewards are great and they will offer you special ways to earn a lot of extra rewards. They are at the top of their game, for instance, I was at an ATM, out of town, one time, withdrawing some cash for an emergency and to make sure it was me, they called me on my cell, to make sure it was me before I even left the ATM machine. I had to give them a special code and that was it. They were established in 1986 and I am the first or at least one of the very first to apply and is a founding member, since their inception. They have offered me unbelieveable bonus rewards over the years and have thoroughly enjoyed the rewards off of this card. As a matter of fact, it's the only card I carry. The best thing to do, if possible, is pay off balance several times during the month and never pay interest, which will make your rewards, more rewarding. They have proven themselves to me, about security many times over the years and I've never been charged for breaches to my card, which happened as most know with Home Depot and numerous others, of which, my card was included. I can't say enough about the way they conduct business, their professionalism and friendliness they have always shown me. There is also no yearly fee, just so you will know. They will also show on your statement each month, your credit score, free of charge.

robert anthony martin
August 31, 2015 at 3:41 pm

a good job to identify the best credit cards

Eugene Jojola
August 31, 2015 at 3:12 pm

Maybe I will try It.

August 31, 2015 at 2:15 pm

why is VISA not rated as well as credit UNIONS tie to credit cards?

Patrick Ploof
August 31, 2015 at 11:16 am

What about Visa or Mastercard?

janet hillman
August 31, 2015 at 8:56 am

the expiration dates on travel are ridiculous; plus-one hardly ever gets what is promised; a trip from sc to nyc costs $60000 miles-whatta joke on the public

carole conaway
August 22, 2015 at 5:38 pm

I have one credit card and that is DISCOVER. I enjoy the cash-back % and in all of the years I have had this card, I have NEVER had an error on my monthly statement. That is why I ditched other credit cards and just use DISCOVER.

ge morrison
August 22, 2015 at 3:38 pm

Come on credit card companies, get with the current program and dump the expiration on airline mileage. I'm talking to you AMERICAN AIRLINES.