Customer satisfaction with car dealers for car maintenance and service continues to rise, according to J.D. Power. Its 2014 Customer Service Index Study found that overall customer satisfaction with luxury brands was up 9 points over last year, from 846 to 855 out of a possible 1,000 points.
Among mass-market brands, satisfaction increased by 8 points, from 789 in 2013 to 797 this year.
In both indexes, General Motors brands took the top spot. Cadillac ranked highest among luxury brands, with a score of 872, an increase of 14 points over last year. Buick was tops among mass-market brands, with a score of 835, a 26-point improvement from 2013.
In addition to Cadillac, the other luxury brands above the industry average were (in order of ranking): Audi, Lexus, Infiniti and Lincoln. Among mainstream brands, those above the industry average were Volkswagen, GMC, Mini, Chevrolet, Toyota, Chrysler, Hyundai and Nissan.
For the study, J.D. Power surveyed 90,000 owners and lessees of 2009 to 2013 model-year cars between October and December 2013.
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Tara Baukus Mello writes the cars blog as well as the weekly Driving for Dollars column, providing both practical financial advice for consumers as well as insight into the latest developments in the automotive world. Follow her on Facebook here or on Twitter @SheDrives.