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Man blames BofA for heart attack

By David McMillin · Bankrate.com
Thursday, November 21, 2013
Posted: 4 pm ET

Dealing with big banks can feel stressful and frustrating for many account holders, but a new lawsuit takes those troubles to a new level.

In a story first reported by WSOC-TV in Charlotte, N.C., John Stecher, a 61-year-old man from North Carolina, claimed that Bank of America caused him to have a heart attack in 2011. Stecher alleges that the bank lost his mortgage payment and employees began calling him to warn that his credit history would be negatively impacted or, even worse, that he could face foreclosure. After a series of phone calls, Stecher says he went to a local branch to sort out the confusion in person.

Apparently, the face-to-face banking experience didn't go very smoothly. Stecher's lawyer, Paul Goodson, says his client's conversation with the branch manager ended with Stecher becoming distressed while feeling shortness of breath.

Stecher had a heart attack and is suing the bank.

"Before this incident, he was in good health," Goodson said in an interview with WSOC-TV. "The doctors pointed out that this health issue was stress-induced."

The lawsuit has a long way to go before Bank of America could be forced to pay any damages, but here's one snippet of information that reveals just how difficult it can be to switch banks. Despite the fact that Stecher believes Bank of America actually caused him to have a heart attack, he is still with BofA.

Based on the initial report, do you think BofA is at fault here? If so, how much should the bank pay Stecher?

 

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59 Comments
Sharon Leaman
December 05, 2013 at 7:38 pm

maybe we should contact the lawyer that is helping the this man! BOA has caused more grief than any bank. Their customer service sucks big time. Supervisors there are a real joke too! But anyone who has their home in forecloser need to check on the legal fees that they paid because if they were able to catch up there could have money coming back. The bank does not care what was paid out because it came out of your pocket. You paid it so you are entitled to a copy of the bill. Right now I am fighting for almost $2000!!!!

beverly mcgrath
December 04, 2013 at 12:08 am

after trying to work with b.o.a (snakes) for over two years we were foreclosed on. offered to pay them back every dime we owed, just re-fi us. had great credit,great job. 3 years later we are back on track and the foreclosure turned out to be the best thing compared to trying to "work" with us. what a scam. the banks are now doing great and the millions foreclosed on...well we all know the end to that story. hope he wins this lawsuit.

Ron Lagens
November 22, 2013 at 9:07 pm

Although the lawsuit is far-stretching and unfortunately, not very winnable, I hope that this is a wake-up call for all corporations that take advantage of it 'customers' hoping they will just give up. Companies take full advantage of the court system and delay tactics in efforts that the 'customer' will run out of funds or just give up out of frustration. I certainly hope that this gentleman puts forth a good fight and in the very least drives up the legal fees of the big bad wolf so their little mistake cost them enough money that they think differently next time they have to provide service to their 'customer'.

Lalo
November 22, 2013 at 8:51 pm

Btw -- don't kep your money at B of A. You are supporting an organization that would rather see a man die than to attend to his problem. Just boycott B of A. Eventually the problem will go away.

Lalo
November 22, 2013 at 8:49 pm

I HOPE HE GETS A HUGE JUDGMENT ! B of A treats people terribly. Someone needs to teach them a lesson. Wish I were on that jury. Get 'em !

sanja
November 22, 2013 at 8:26 pm

The bank is not at fault and no payment should be made. There is no proof the payment was lost. If it had been, all he had to do was write another check, stop payment on the first, and ask Bank of America to pay for the fees.

Anne
November 22, 2013 at 8:14 pm

I hope he wins! BOA has ruined more lives than Obamacare ... so far. :-) They refuse to work with their mortgage customers and give the run-around at every turn. None of their departments communicate with one another. And on and on.

julie
November 22, 2013 at 8:02 pm

The bank loses the mortgage payment and threatens the customer that his credit history will be ruined. When does the mortgage company take ownership? Most of these big banks use a 3rd party to collect payments "Bank Card Services". Another words, it's outsourced! That company processes payments for many other banks, utility companies and so forth. Paying minimum wage workers to key in numbers at record paces is a set up for failure. This happened several years ago to my boyfriend. He sent a credit card payment and the bank tried to claim he fraudulently wrote a check against another customer's bank account. They raised his interest rate, charged him for non-payment on his account, late payment and hosts of other charges. Like other customers he was not familiar with "Bank Card Services" being a 3rd party who processes payments. I gathered all the facts, put together all required documents, then wrote a letter to Bank Card Services, copying Visa and the bank itself. It took nearly 3 years to correct the entire problem (he tried 8 months on his own to try). In the end, the bank had to credit back all the extra interest he paid over his normal interest rate, plus what capitalized over the original balance, refund for the late fee and bounced check fee. And it took 2 more letters to get them to lower his interest rate back to what it used to be.

mark
November 22, 2013 at 7:30 pm

we have BOA, and yup there are a bunch of bafoons, they send someone to my house to take a picture to see if we live here, then charge us for it each month, we tried to re-mod. after 9 months 3000 pages of paperwork faxed, mailed, overnighted, they turn us down, they told us to get behind so they can work with us so we did, stupid we were to listen, now after our senator has vigorously worked with us on this matter we got a agreement to pay back the rearage, now we find out that they were just the servicers of our loan and the owners which are BANK OF NEW YORK MELLON, transfered us to OCWEN LOAN SERVICING, which i heard is even worse, and to top that the senator has no juristiction over them, so now we have to go through h--- again, i too have had medical issues these past 2 years going through the aggrevation with these banks, so i am trying to find a lawyer who is willing to take on the bafoons. any suggestions out there.