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Chase cardholders double-charged

By David McMillin · Bankrate.com
Thursday, April 5, 2012
Posted: 9 am ET

The nation's biggest bank announced that some customers in three states were accidentally charged twice for debit card purchases this week.

If you use a Chase debit card and live in New York, New Jersey or Connecticut, you may want to check your online banking statement. While the bank says it is working to fix the problem, monitor your online statement in the next week or so and immediately report any charges that appear to be incorrect.

The latest technological glitch is another blow to the financial giant's report card. Just last week, Twitter was abuzz with frustrated account holders who could not access their online statements as Chase struggled to repair a website outage that left many customers unable to manage their money.

Of course, Chase isn't alone in its computer challenges. Plenty of other financial institutions occasionally report that their websites are down or their payment processing systems have made mistakes.

Still, just because most banks face these difficulties doesn't mean customers will continue to excuse them. It's issues like these that make account holders wary of relying on online and mobile technologies for all of their banking needs. From the inconvenience of removing accidental charges to the possibility of massive data breaches, I don't blame customers who have concerns about the move toward an all-online experience with their banks.

A few hours of website unavailability may not seem like a long time, but the reality is that we all expect technology to work -- anywhere, anytime. As banks continue to push customers toward online bill pay, mobile deposit and other Web-based services, they'll need to ensure those services are always immediately accessible.

What do you think of the recent banking issues at Chase? Are they a sign that banks need to take steps toward enhancing their online banking tools to deliver a more efficient and secure customer experience?

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122 Comments
Bacardiman
May 18, 2012 at 10:03 am

the root cause of this problem is the GED! does anyone graduate from a 'real' high school or college anymore?? Just reflect on your last call to 'Customer Service' and recall the rude, indifferent, cold response you received! this problem goes up the management staff with no one responsible because no one really cares!!

Bingo
May 17, 2012 at 10:57 pm

It simple...this is pure result of 80% offshoring IT and BA jobs to India. They own us now so I’m not surprise now and I knew that will happen at some point. Be glad that only problem you have so far. You should also know that they have an access to all your credential as well… so now you can wait for more problems to come…well …at some point…

paul
May 16, 2012 at 2:23 pm

They have funny commercials

Harold G. Dempsey
May 16, 2012 at 1:14 am

The Banks are run by evil greedy creatures who lobby the

Elite Ivy league types to permit this exploitation of the masses.

Why not elect working people for public office.

Dennis
May 11, 2012 at 2:16 am

Several years ago I ordered some $66 in books on a web site and they offered time payments sponsored by Chase. I sent the payment in full before the interest began to incur. They apparently through the check out with the envelope during the machine operated function of opening the envelope. Then they started interest and penalties. When I called them, their obnoxious employee said "that's the way it works" and would not accept a replacement check without interest and penalties. He went on to tell me if I did not pay them in total he would get the total I owed them up to $600 after several months, via added penalties.

He was almost right, they got it up to $450. They have resold the "bad debt" to a string of several collection agencies whom all ask for varying amounts in the hundreds for my original balance of $60. They collected nothing, because I would not and will not send them the original balance without their proper credit reporting that this is a bank error.

This one employee is not an exception. Read about the Wamu scandal, this way of functioning comes down from the very top of this bank.

MARYANNE
May 10, 2012 at 11:22 pm

CHASE IS ONE OF THE WORSE BANKS...THAT I AM EVEN SUING THEM!

I HAVE FILED A COMPLAINT AGAINST THEM FOR WIRE TRANFERS...

EVEN THEIR CHASE INVESTMENT COUNSELOR..GAVE ME SUCH FALSE AND WAS FIRED AFTER 13 YRS

NONE OF THEM..FROM BANKERS TO EXECUTIVES KNOW THAT THEY ARE DOING..HELP US ALL

Melanie
May 09, 2012 at 11:21 pm

We have our money at a local bank and a federal credit union. We don't have these problems. We do all our banking online and monitor our accounts and balance the checkbook on a daily basis. I can catch any error within a couple of hours. Then one phone call fixes it.

Betty
May 09, 2012 at 5:39 pm

We use Navy federal Credit..no fees and hidden charges..Great deals for seniors!!!

Mark
May 09, 2012 at 3:58 pm

If you still do the monthly reconciliation with your statement these kinds of things will be found out no later than 1 month after they occur. If however like many you just download the transactions from the bank's website you may never notice something like this. My wife and I record every transaction manually in our financial software then go through the reconciliation every month a double bill error a couple of years ago, though I think it was a glitch at the retailer not the bank. Called and got it fixed.

Debbie
May 09, 2012 at 3:06 pm

Was a customer of Bank One and they were horrible. Regions is no better. Local mom and pop banks looks like the only way to go these days. These big banks looks like they get too big to really pay attention to what they are doing with YOUR money.