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Chase cardholders double-charged

By David McMillin ·
Thursday, April 5, 2012
Posted: 9 am ET

The nation's biggest bank announced that some customers in three states were accidentally charged twice for debit card purchases this week.

If you use a Chase debit card and live in New York, New Jersey or Connecticut, you may want to check your online banking statement. While the bank says it is working to fix the problem, monitor your online statement in the next week or so and immediately report any charges that appear to be incorrect.

The latest technological glitch is another blow to the financial giant's report card. Just last week, Twitter was abuzz with frustrated account holders who could not access their online statements as Chase struggled to repair a website outage that left many customers unable to manage their money.

Of course, Chase isn't alone in its computer challenges. Plenty of other financial institutions occasionally report that their websites are down or their payment processing systems have made mistakes.

Still, just because most banks face these difficulties doesn't mean customers will continue to excuse them. It's issues like these that make account holders wary of relying on online and mobile technologies for all of their banking needs. From the inconvenience of removing accidental charges to the possibility of massive data breaches, I don't blame customers who have concerns about the move toward an all-online experience with their banks.

A few hours of website unavailability may not seem like a long time, but the reality is that we all expect technology to work -- anywhere, anytime. As banks continue to push customers toward online bill pay, mobile deposit and other Web-based services, they'll need to ensure those services are always immediately accessible.

What do you think of the recent banking issues at Chase? Are they a sign that banks need to take steps toward enhancing their online banking tools to deliver a more efficient and secure customer experience?

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June 03, 2012 at 9:24 am

Robert Howard right on point.
Of course Chase's response to the double billing...OOPS SO SORRY.

Robert Howard
June 02, 2012 at 6:01 pm

I have done business with Chase, they have rude, snotty employees, and when you complain, in one instance of rudeness, the manager, who was right there, told me that he knew the employee, and that what I described never happened. My son had an account with another bank, which was brought by Chase, and owed $1300.00, which I paid, and I asked if EVERYTHING was ok, was told yes, next day, a Saturday, the vehicle was reposessed, and after faxing insurance information, and all kids of papers, the Case employee refused to tell us where the vehicle was. Finally, I got the information, had to go to area of west Phoenix, where the vehicle was about two hours away from being auctioned off. Chase also charged me $500.oo for the repo fee. I opened a number of accounts at Chase afterwards, to get a $100.00 bonus, each time, until I got my $500.00 back. After that, I'm done. Chase sucks!