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Emily Mendell didn't bother calling Apple when she wanted to buy an iPad right after the product launched. She chose Apple Live Chat instead, and an online rep gave her an answer instantly.

"I got someone who told me that Best Buy carries them -- and I got it that same day," she says.

Live chats also give you a record of what the customer service rep says, which isn't available if you talk to someone over the phone (unless you take copious notes).


 

 

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