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If John Leahy needs to speak to a live person, he chooses the Spanish option if there is one.

"I usually do this for airlines and other travel-related needs. I use this option a lot during holiday busy times like Christmas," he says. "Usually the lines are a lot shorter."

It helps if you speak Spanish, of course, but Leahy says you don't need to be fluent to use this customer service option.


 

 

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