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5 tricks to speedy customer service

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Most big companies monitor Twitter for mentions of their names and will respond to your complaint if you tweet about it.

When Jenni Fleck Jones had a complaint about how Home Depot installed her dishwasher, her husband called customer service first, "getting nowhere," she says. "I sent out a tweet about how disappointed I was, and we had a response within minutes."

For a more direct route, find a company's Twitter handle and comment to that company directly.


 

 

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