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What you love and hate as a frequent flier

Who doesn't love the idea of something for nothing? That's the concept that frequent flier rewards programs sell to get fliers signed up. But everything doesn't fly over the moon when dealing with the details of a miles program.

"I would tell airlines programs to give a little extra value on close-to-home rewards while also letting people earn and save for aspirational trips once in a while -- ones they couldn't otherwise afford," says Brian Karimzad, director of

Here are the four aspects of rewards programs that grate or ingratiate you based on a survey in December 2013 of 1,600 members of frequent flier programs.


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