The bank has reversed one of the fee charges, but we still think it is highway robbery to charge her that amount, considering the amount she was spending and what she was purchasing. Is there any way to get the bank to look at this on an individual basis and get any more of the fee charges reversed?
-- Joyce Junior
I hate to see people waste money on bank overdraft fees. While it's true banks are finding ways to generate fee income, the customer has the ability to manage her account to not pay these fees. Your daughter didn't understand how the banking system works. That's not uncommon among college students. How about suggesting she take a course in personal finance at her university? She'll learn about banking, credit, budgeting and more. It could be the best tuition dollars you've spent, and I'm not just saying this because I'm a professor who teaches personal finance.
Using online banking would help her see the funds in the account and what's available to spend. Building up a cash cushion also helps, so she doesn't have to budget to the last penny spent. But the key thing here is not debiting her account when no money is available.
Placing a hold on the deposit of a check is common practice for a bank. The rules for the bank are very specific as to the length of time for the hold and when funds must be available to the depositor. The bank also must meet general disclosure requirements concerning fund availability. Odds are the bank met these disclosure requirements, and it was your daughter's confusion about the availability of funds that triggered the overdraft fees.
A new rule became effective July 2011, which allows checking account owners to opt out of courtesy overdraft protection. When a bank offers courtesy overdraft protection, it allows the account owner's transaction to go through but then charges an overdraft fee. Multiple transactions may result in multiple overdraft fees.
Opting out of the courtesy overdraft service could result in denied transactions but no overdraft fees. You daughter has to decide which is the greater nuisance -- overdraft fees or denied transactions. Both can be avoided. The answer to both situations is to make sure there are funds available when you use a debit card or write a check.
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