Do you need your own claims adjuster?
Angry that your insurance company isn't moving as fast with that claim check as you'd like? Or maybe the adjuster's offer is less than you need to cover your losses? Perhaps you need your own adjuster.
Public adjusters assume all of the duties necessary to get your
claim processed, including making an inventory of the loss and presenting your
case to the insurance company. A good public adjuster has experience in the
industry and will understand your contract and the company's responsibilities
right down to the fine print. In exchange, a public adjuster receives a percentage
of your claim.
"For the most part, people
like using (a public) adjuster because they
like the idea that someone is working on their
behalf versus someone working on behalf of
the company," says P.J. Crowley, vice
president of the Insurance
Information Institute.
But the decision to hire your
own adjuster is far from a slam-dunk. Finding
a competent public claims adjuster is a lot
like finding a medical specialist during a
health crisis: It takes some research at a
time when, chances are, you need to move fast.
Since you will be paying the adjuster yourself, you don't want
to hire one unless it's really necessary.
"If they're good,
it really makes a lot of sense," says
Chris Farrell, host of the nationally syndicated
television show "Right on the Money!"
and author of "Right
on the Money: Taking Control of Your Personal
Finances." "And if they're bad at
it, you've really created a nightmare for
yourself."
There are some horror stories. "Some public adjusters, to
justify their fee, will exaggerate their claim," says James Markham, senior
vice president and general counsel for the American
Institute for Chartered Property Casualty Underwriters and the Insurance
Institute of America.
And some insurance company adjusters may bristle if you bring
in your own expert, he says.
"Some company adjusters are instantly suspicious or even
antagonistic whenever they have to deal with a public adjuster," Markham
says.
Most often, public claims adjusters are called in for large property
claims, says Rick Lambert, chair of the agent and broker section committee for
the Chartered
Property Casualty Underwriter Society.
For smaller claims (less than $25,000) or auto claims, which are
typically based on a fairly standard formula, it's probably a waste of money
to hire a public adjuster, he says.
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