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Special report

Assertive consumer's guide to satisfaction

Feel like you've been unjustly treated or overcharged for a product or service? Don't resort to in-your-face warfare or wallow in your own pity doing nothing. Be assertive.

..............................................................................
Be a savvy consumer -- work a deal . . .
Ask and you shall receive ... a discount
Why pay full price when there's a bargain to be had? And, there's always room to deal!
 
Make the call for a lower rate
Credit card companies wouldn't dream of reducing your rate. Why would they? It's up to you. Do it. It works.
Plus: 6 tips for shrinking the interest rate on credit cards
 
Be the fisherman instead of the bait . . .
Haggling down home and car prices like a pro
You can't avoid the salesperson's negotiating ploys, so here's your chance to use some of the same tactics.
Plus: When haggling pays off
 
Got a problem, get it solved . . .
Getting a straight answer from customer service
Express your dissatisfaction over the phone and in writing. Keep a record and don't give up.
 
Complain to customer service -- and win!
Whether it's to report a mix-up or register a complaint, being grouchy doesn't pay off. Get what you want with these tips.
Plus: How to complain to your bank
 
Billing error? Here's how to fix it
A collections agency is hounding you for an erroneous debt. Don't procrastinate.
 
-- Posted: April 26, 2002
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See Also
7 steps to fixing your credit report
Guard your Social Security number
The female car buyer's bill of rights

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