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The staff member told us that sometimes, when they get that huge pile of checks at the beginning of the month that they "don't feel like going through them" and go ahead and send out warning notices.
Good thing we didn't pack up and move anywhere.
Customer service
provided by the devil's minions
I tried to sign up online with a company that offered
DSL service in my area but after the first few steps
I was informed that I
had to call the toll-free number. So I called and spoke
with a representative who told me we couldn't get the
DSL in our building. I told her to cancel the order
and she said it was fine, it hadn't gone through. I
neglected, of course, to write down her name, extension,
Social Security number and exact transcript of the conversation.
Months later, after I had moved, I got
a bill for service from these people. Apparently, they
had turned on something that went to the outside of
the building and weren't obligated to install anything
inside, so I never knew it had happened. My ex-landlord
had to call them and ask them to disconnect the service
so the new tenants could be set up. Being completely
clueless, I could find no way of getting out of the
bill. The people I spoke with were possibly the most
vile humans on the face of the earth. According to them
I had no recourse. I had requested the service -- end
of story. As I had no proof that I had not requested
the service, and they, apparently, had proof that I
had, it was just escalating levels of animosity from
their customer service people. I swore I would rather
eat glass than ever pay them and ranted and raved day
and night, wrote letters and swore I would destroy my
credit rather than pay this unjust bill. My boyfriend
quietly sent them a check for $80 and life went on.
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