The customer is always wrong
I had a cell phone bill of $238 one month, which is already a horror story in itself, but I mailed the check two weeks before it was due. Three weeks later, my phone service was cut off. I wondered what was going on and called. The person on the phone was beyond rude and told me that I was irresponsible and should have known the due date. He even had the audacity to say, "If this was your electric bill I'm sure you would have mailed it in on time." I had definitely mailed it in on time.

After sitting on hold for 30 minutes, he came back on and told me, again, I was irresponsible, this time because I had only paid $2.38. After two days of calling my bank and checking my online accounts, I got a copy of the check and, lo and behold, I had paid the right amount. Boo! Brand Wireless never said it was sorry and still tried to make me pay a $29 reactivation fee, which I finally got out of. The horrors!

The devil's own cell phone company
I canceled my cell phone service with Walking Dead Wireless. For a full year I received statements saying I had overpaid the account by $100. I knew I hadn't so I never called and the statements piled up. It finally got to the point that I decided to call to ask them to stop sending them. On the phone, the customer service representative agreed that I did not have a $100 credit, but said he would get the statements stopped.

The next month I got a bill for $36 from them. I called and they said "That's a mistake, don't worry about it, sorry." Months later a letter from a collection service arrives, asking for $36. I wrote an irate letter to the collection agency and considered the case closed. Months later, a different collection agency sent me a notice for the same $36. Again, I wrote a letter explaining that I did not, in fact, owe $36. It has been a pain dealing with this company.

Rebate repellant
I bought a new cell phone back in July. Since it was an expensive phone, I only bought it because of the $150 rebate. I was told that by purchasing a two-year agreement with the phone and mailing my rebate request within the allotted time, I would get the rebate, no problem. So I bought the phone and mailed the rebate form the next day. Several weeks went by and then I got an e-mail that allowed me to track the rebate process. A few days later, the tracker informed me that a postcard had been sent to me. I had been denied a rebate because I had not signed a two-year agreement.