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Special section Guarding against ID theft: myths and real stories

Planning to set up a fraud alert or credit freeze or buy credit monitoring? Consider these reader experiences first.

Real experiences with credit freezes

Credit freezes, which are not yet available in every state, prevent creditors and other credit bureaus from accessing your credit reports without your permission, unless you are under legal investigation or the creditors requesting your file already do business with you.

More protective than a fraud alert, some find credit freezes to be a godsend, but others loathe the inconvenience. For a taste of what it's like to place, live with and lift a credit freeze, consider these readers' experiences.

Credit freezes:
Placing a freeze is a simple process
PIN doesn't make unfreezing easy
Happy with the freeze, frustrated with timely removal

Placing freeze is a simple process
I froze my credit file and that of my spouse, as permitted by North Carolina's law. Of the six letters sent to the three credit reporting agencies asking them to freeze the accounts belonging to my wife and myself, five went into effect within two weeks, as confirmed by letters from the credit-reporting agencies. For some reason, presumably a misplaced letter, one credit bureau did not confirm to me that they had frozen access to my account. A follow-up letter after a month fixed the problem. I was satisfied with the response by all three credit agencies. The process of placing the freezes was relatively painless.
-- Charles

PIN doesn't make unfreezing easy
My experience with lifting a credit freeze was one of total frustration -- especially with one of the bureaus. Even with the PIN they provided, I was required to provide identification. So I sent them copies of my driver's license and they sent back form letters that said: "You need to provide identification." Eventually, they specified that I needed to provide a copy of my Social Security card. They had never requested that in previous communication.

Why bother with a PIN, if you have to prove who you are anyway? Trying to talk to a "live" person on the phone is next to impossible with these three credit bureaus.
-- Frank

My husband and I have credit freezes. I must say, to remove the freeze temporarily is easy with two of the credit bureaus. However, dealing with the people at the other agency is a complete pain. I ask them time and again why they make it so difficult to unfreeze an account when the access code is given. You can't convince them that it is a problem with their system as they want to argue. I spent four weeks trying to unfreeze my credit report with them while trying to refinance my house. In the end, though they claimed that they had unfrozen my report, my loan broker still could not view my credit report file.
-- Disgusted

Happy with the freeze, frustrated with timely removal
I have a credit freeze on all my accounts here in California. I am happy to have it and will continue to use it. But, I've noticed that the credit agencies and the credit granters don't like it and have seemingly gone out of their way to make it difficult to keep a credit freeze. For example, each agency has a different way to unfreeze an account. So when a creditor wanted to check my credit I asked them which credit report they wanted unfrozen. They said they wanted all three, so I told them forget it. It wasn't worth the hassle -- I would do without the credit line extension.
-- JIMC

Create a news alert for "saving"
-- Posted: Nov. 13, 2006
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