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| Natural
disasters and ID theft | | |
| "We are taking a looser approach
to credit card fraud monitoring because these people do not show the normal spending
patterns as would the normal consumer," says Ted Crooks, vice president of
global fraud solutions for Fair Isaac Corp.
Many credit cards issuers have given special consideration
to Hurricane Katrina victims by allowing some flexibility on credit card payments,
credit limits and, most important, no-charge access to replacement cards that
might have been destroyed or stolen. Crooks says that banks understand that
they will have fraud losses during times like this, and consumers need to remember
that the banking systems are still in place and are working fine. "If
they are the victims of credit-card theft, they are not going to be out of the
money, the banks will be. It might be an annoyance, but in general, the banks
are the one's responsible for the charges placed on your credit card." Fortunately
for most Katrina victims, ID theft will be easier to spot because thieves have
buying patterns that don't go along with starting up a new household. Along
with victim concerns come the fraud concerns of those who donate to charities
and relief Web sites. Sheryl Christenson, CEO of Identitytheft911.com,
says, "Natural disasters bring out the best in people, as we have observed
recently. Unfortunately, there is an element of the population that views such
events as an opportunity, and in a few, we see the worst."
Christenson warns consumers to only donate to recognized
relief Web sites. "It will be open season for phishing
scams and clever e-mails from fake banks, fake Web sites that ask for your personal
information in order to rip you off," says Crooks. He cautions people to
be careful in giving out personal information such as credit and debit card numbers,
banking accounts, Social Security numbers and other personal forms of identification.
According to the Better
Business Bureau, caution needs to be taken when donating to the various relief
organizations, especially if they contact you, because most major relief organizations
do not send out mass e-mails asking for help. You must seek them out by either
calling them or directly visiting their Web sites. You can get a list of legitimate
relief Web sites to donate to by visiting http://www.usafreedomcorps.gov/.
Crooks warns of various other scams that will resurface. To
avoid falling prey to these scams, practice the following tips.
- Never give out personal information on the phone, in person or via the Internet
unless you have contacted that organization or checked the credentials of the
individual. Most charity organizations, banks and credit issuers will not seek
out individuals. Instead, they wait for donations or for customers to contact
them.
- If you would like to donate to a charity or relief organization
via the Internet, make sure to type in the complete address into the browser yourself
and make sure the Web site is secure. Look for "https" at the beginning
of the URL on that page, which indicates it is encrypted for security.
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Beware of fraudsters requesting "relief" packages. Scammers will give
you bogus addresses. If you would like to offer relief goods, ask for a reputable
carrier to deliver goods, and send packages to legitimate addresses.
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There will be variations on the classic "Nigerian bank scam" where promises
of a big cut of money await you if you can just provide the person with your bank
information. Do not let anyone use your address, bank account or name, unless
it's a trusted friend in need of assistance.
- If you do give to an organization,
donate by credit card rather than by debit card. Credit cards offer the best consumer
protection in the event of fraud.
"At time of stress
people will knowingly let down their guard down, and people will take advantage
of that. Keep your wits about you, and if someone says they are from New Orleans
and in need of help, it wouldn't hurt to quiz them on the city," says Crooks.
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