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Dealing with automobile repair problems
By Bankrate.com
Few things are as frustrating as picking your car up from the repair shop and finding that the problem isn't fixed. Unfortunately, this happens all too often. Complaints against auto repair shops are near the top of consumer grievance lists every year.
Don't let the mechanic, whether at the dealership
or an independent auto shop, off the hook. Of course, you've
probably already spoken with the mechanic and owner, but it never
hurts to follow up with a written statement. Sometimes, a clear
but firm letter can spur a previously recalcitrant merchant into
taking action.
The form letter below should help you get your auto
running smoothly again. Personalize it by entering your specifics
in the areas in red.
You can print out this Web page and make your changes by hand or copy the body of the letter and paste it into a document where you can make your changes on your PC.
If you prefer to see a .pdf version of the letter,
click
here.
Date
Auto repair shop or dealership
Attention: Owner or dealership service manager
Address
City, State, ZIP Code
Re: Auto repair problem
Dear Repair shop owner or dealership
service manager:
I brought my vehicle make and
model in for service at your establishment on date
service took place. However, the problem is still occurring.
In this paragraph, describe
the trouble that prompted you to bring the care in for service and
why it is still a problem. Be as specific as possible, about both
the original service problem and the difficulties you continue to
encounter with the auto.
If you have been a regular customer
and this is the first time you've had a problem with a repair, point
that out. Similarly, if you've had several unsatisfactory encounters
with this shop, note that, too.
I will call you enter a day and time
to discuss my repair problems and to reschedule service to correct
them. I also expect that necessary work to clear up my mechanical
problems will be done at no further cost to me.
I look forward to working with you to resolve this repair matter.
Sincerely,
Your signature
Your printed name
Your mailing address
your phone number
your fax number
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