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Dear Terry,
I bought a sedan brand new with a manufacturer's 100,000-mile, 10-year power train warranty. After the first year, the air conditioning went out on me. The manufacturer refused to cover it.
Two weeks ago, the thermostat stuck and caused my radiator to overheat and caused the block to crack. The minimal cost of repair with a rebuilt engine is $5,000. The dealer has said the warranty will not cover this repair.
When we bought the car we also took the extended warranty. Coverage has been denied even though the thermostat is listed under covered items. What do I do?
-- Tom
Dear Tom,
A car manufacturer may offer several different layers of warranty. For example, the warranty may only cover refrigerant in the air conditioning for one year. Wear items such as brake pads may only be covered for one year or 12,000 miles. The power-train warranty may cover "selected" engine and transmission and transaxle components.
You need to see what the terms of the extended warranty are with regard to appeals and arbitration. This may take a lawyer to resolve, because, I suspect, the claim is being denied under something akin to lack of routine maintenance on your part. Long-term warranties often have so many disclaimers as to make them worthless when you really need them.
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