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1. Check out the store's return policy.
Businesses are required by law to post the policy, and they usually put it near the cash register. If you must bring out a magnifying glass to read
that fine print, do so.
2. Don't miss the deadline.
Retailers generally extend the number of days they'll take back returns during the holidays.
3. Take note of online stores'
return policies. That new Gap skirt didn't fit? Like most
clothing and electronic retailers, you can take merchandise ordered
online and make the return or exchange (minus the shipping fee)
at any of their brick-and-mortar stores throughout the country.
If you need to make the return to an online-only store, ship it
back in the original packaging, if possible. Include all the paperwork
and a note explaining the details. To be safe, insure the package
and ask for a tracking or delivery confirmation number.
4. Save those receipts!
Many times, having the receipt is the only way you can get an exchange or refund. Otherwise, you may be stuck with a refund equal to the current
price of the item, and it could be in the form of an in-store credit.
5. Don't want it? Don't touch it.
Keep tags, boxes or anything that identifies the store name. Some items, such as CDs, DVDs, video games and other electronic goods cannot be
returned opened. To discourage "customer borrowing" -- the practice of buying an item to use it and return it, some items such as electronics
are subject to restocking fees.
6. Be nice.
You're tired, you've been standing in line and you're hungry. Well, you're not alone, so don't take your frustrations out on the clerks. The
holiday season was rough on them, too. Be polite and firm. If the sales associate can't help you, ask to speak with the manager.
7. Time your return for shorter lines.
The worst time to make returns is at the end of the evening during the week. Opt for 10 a.m. to noon or 2 p.m. to 4 p.m. weekdays. Most people
are still at work. Better yet, wait until a week or two after Christmas when the lines are much shorter.
8. They can't take it back? Relax.
Many stores have a "no return, no exchange" policy on items sold as a final sale, so you might end up stuck with an unwanted gift. Fear not, one
man's trash is another man's treasure. You can re-gift, but do it carefully so as not to embarrass yourself. You can also sell it in a garage sale
or even an online auction.
Last piece of advice? Next year, make your gift wish list early and make it clear, with details and store locations. Maybe you'll get just
what you want and avoid the hassle.
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